Current jobs related to Order Fulfillment Specialist - القاهرة - Nestle Operational Services Worldwide SA

  • Fulfilment Specialist

    1 week ago

    القاهرة, Egypt Bupa Global Full time

    Fulfilment Specialist - Temporary **Job Description**: **R1174407 Fulfilment Specialist** **Cairo - Egypt** **A** **Fixed, Full Time (40 hours per week) role** Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional...

  • Fulfillment Manager

    5 days ago

    القاهرة, Egypt Dopay Full time

    dopay is redefining payroll by providing digital payment solutions that bring cash-based workers into the financial system. As we continue to grow, our **Logistics team** plays a crucial role in ensuring smooth and efficient distribution of our pre-paid dopay cards and related materials to businesses and employees across Egypt. **What You'll Do**: - Lead...

  • Customer Order Specialist

    1 week ago

    القاهرة, Egypt Signify Full time

    Cairo, Egypt Category Supply Chain Management Posted Date 01/23/2025 Job Id 355979 Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry. As the world leader...

  • Customer Order Specialist Intern

    1 week ago

    القاهرة, Egypt Signify Full time

    Cairo, Egypt Category Supply Chain Management Posted Date 11/27/2024 Job Id 354711 Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry. As the world leader...

  • Order Management Specialist

    4 days ago

    القاهرة, Egypt Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: Respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations. Document and escalate customer feedback to relevant departments. Collaborate with team members to improve overall customer service and satisfaction. Conduct follow-ups with...

  • Customer Solution Analyst- Bahrain

    1 week ago

    القاهرة, Egypt Nestle Operational Services Worldwide SA Full time

    **POSITION SNAPSHOT** Title**:CSA/OFA Specialist** Company: NBS Location: Cairo **Position Summary**: **The role is responsible for the effective management of stock allocation and order fulfillment processes to enhance product availability and maximize customer service levels. This includes collaborating with cross-functional business partners to...

  • Customer Success Specialist-2

    21 hours ago

    القاهرة, Egypt Shell Full time

    **Job Purpose**: This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue...

  • Regional Senior Specialist Customer Service

    1 week ago

    القاهرة, Egypt adidas Full time

    Purpose & Overall Relevance for the Organization: - A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners’ portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand...

  • Specialist, Courier Care

    1 week ago

    القاهرة, Egypt Mrsool Full time

    **Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...

  • Amazon Seller Central Specialist

    1 week ago

    القاهرة, Egypt Smartt Studio Full time

    **Job Overview**: **Key Responsibilities:Product Listing & Optimization**: - Create, edit, and optimize product listings, including titles, bullet points, descriptions, and backend keywords to improve organic ranking. - Ensure listings are compliant with Amazon's policies and SEO best practices. - Conduct A/B testing on product images and descriptions to...

  • Indirect Order Management Specialist-process

    2 weeks ago

    القاهرة, Egypt Genpact Full time

    **_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Operational Specialist

    2 weeks ago

    القاهرة, Egypt Chic Homz Full time

    **Main Tasks**: - Monitor and manage all orders from placement to delivery, ensuring timely fulfillment and proactively addressing potential delays. - Liaise with suppliers to facilitate order completion and implement necessary adjustments. - Act as the primary contact for inquiries between internal teams and suppliers, providing clear and prompt...

  • Senior Logistics Specialist

    3 days ago

    القاهرة, Egypt Grundfos Holding AS Full time

    **What is the job about?** - Contribute to the logistics team operations ensuring best in terms of procurement, planning & management of shipping services to support suppliers, production, DC, Grundfos Sales & customers. - To provide professional service in the order fulfillment to delivery/shipping processes and provide administrative and sales...

  • Sales Support Specialist

    4 days ago

    القاهرة, Egypt Nestlé Full time

    **Sales Support Specialist - Order to Cash** **Position Snapshot**: Location: Cairo City, Egypt Company: Nestlé Business Services. Full-time **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...

  • Specialist, Payment Risk

    1 week ago

    القاهرة, Egypt Mrsool Full time

    **Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...

  • Commercial Operation, Quote

    2 days ago

    القاهرة, Egypt GE HEALTHCARE Full time

    **Job Description Summary**: This role supports the sales organization in achieving its business objectives and is responsible for managing the quotation process for customer quotations, pricing, and order entry. It also involves ensuring the quality of quotation data before it's entered into the system and working closely with sales, service teams, and...

  • Customer Service Representative

    4 days ago

    القاهرة, Egypt International Flavors & Fragrances Full time

    Job Summary The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level, and Order to Cash project management as a country or regional superuser with in-depth expertise. This position’s career path continues an individual contributor, not the...

  • Procurement Specialist

    1 week ago

    القاهرة, Egypt MTC WorkForce Egypt Full time

    **Project Summary**: MTC International Development Holding Company, LLC (MTC) was awarded the USAID-funded Workforce Egypt project on June 1, 2021. Workforce Egypt assists in transforming the technical and vocational education and training (TVET) system to produce the skills needed for a globally competitive Egyptian market, thereby creating sustainable...

  • Pos Specialist

    2 weeks ago

    القاهرة, Egypt Red Bull Full time

    **Company Description**: **ABOUT THE ROLE** As a POS Specialist at Red Bull Egypt, you will be under our Trade Marketing & Insights department working closely with the entire sales team to ensure our premium coolers are perfectly placed in the market. You will be responsible to manage the deployment, tracking, and optimization of our coolers ensuring they...

  • Network Loss Specialist, Row Network Losses

    2 weeks ago

    القاهرة, Egypt Souq.com for E-Commerce LLC Full time

    1. Project management/Process improvement/Quality control background. 2. Proficient in MS Word, excel & PowerPoint. 3. Ability to communicate effectively in English both verbally and written. As a Network Losses specialist, you will gain 360-degree exposure to all areas of transportation at a pan-country level, owning the end-to-end process improvement for...

Order Fulfillment Specialist

3 weeks ago

القاهرة, Egypt Nestle Operational Services Worldwide SA Full time

**POSITION SNAPSHOT**

Title**:CSA/OFA Specialist**

Company: NBS

Location: Cairo

**Position Summary**:
**The role is responsible for the effective management of stock allocation and order fulfillment processes to enhance product availability and maximize customer service levels. This includes collaborating with cross-functional business partners to mitigate out of stock risk, managing customer expectations, and executing customer service strategies. Additionally, the role focuses on driving a smooth customer-centric journey in the Integrated Order and Account Receivables Management, minimizing waste, reducing complexities, and providing operational excellence. The individual serves as the primary point of contact and advocate for the customer, addressing root-cause problems and creating solutions to improve the overall customer experience throughout the end-to-end process.**

**A DAY IN THE LIFE **
- On-time resolution of demand capture failure exceptions to ensure smooth order flow and prevent delays in the order management process.
- On-time resolution of order filtering exceptions to meet customer requirements and ensure a clean backlog with no outstanding open items.
- Alignment with customers and internal teams on changes to avoid the recurrence of exceptions in the order management process.
- Resolution of order fulfillment exceptions, such as load optimization, carrier selection, appointment scheduling, delivery delays, out of stock risks, and out of stock communication, to meet service fulfillment measures as perceived by customers.
- Effective contribution to the continuous improvement of the order fulfillment process in collaboration with the Center of Competence.
- Execution of strategies from Operational Demand & Supply Review to ensure stock allocation based on business and customer prioritization.
- Embedding customer centricity in operational meetings to support collaboration and alignment in solving out-of-stock situations.
- Providing visibility on data analytics to anticipate issues, agree on mitigation actions, minimize waste, and drive continuous improvements in order fulfillment.
- Consistently delivering high-quality service and meeting service fulfillment measures to drive customer satisfaction.
- Proactive data analytics on customer behavior trends and out-of-stock risks, taking inputs from demand and supply planning, sales, and customer service strategy to ensure efficient order fulfillment.
- Proactive management of out-of-stock risks and generation of effective mitigation actions, including quota maintenance, transportation issue prevention, and highlighting customer order submission issues.
- Effective management of outputs and results of the stock allocation process within the ATP horizon, including urgent escalations and actions to solve unconfirmed products.
- Leveraging GLOBE functionalities to automate the allocation process and mitigate out-of-stock risk.
- Effective optimization of distribution costs and collaboration with cross-functional business partners such as physical logistics, demand and supply planning, transportation, and supply chain analytics.
- Ensuring the availability of right and on-time information for the customer solution team to address order fulfillment allocation issues or proactive out-of-stock communication.
- Resolution of billing exceptions in collaboration with internal teams and/or customers to ensure timely posting of documents on customer accounts and avoid collection issues.
- Proposing mitigation options for refusals to minimize cost impact to Nestle while considering customer interests.
- Coordinating the execution of returns and refusals processes with customers and internal teams to ensure smooth transfer of stocks back to Nestle or destruction as applicable.
- Securing relevant information, documentation, and approvals in compliance with market policy to avoid loss to Nestle and ensure correct adjustments to customer accounts.
- Resolving collaborated exception cases related to claims and deductions, ensuring correct and timely adjustment of customer accounts to avoid potential impacts on collection and customer experience.
- Professionally attending to customer queries and feedback to promote customer satisfaction.
- Driving and encouraging continuous improvement within the team to create a more efficient exception management process that meets all internal/external KPIs and service level agreements.
- **
Main measure**:
**COF**(Customer Order Fulfilment)/OTIF (On time, In Full. Ensure customer satisfaction by delivering the product on time and in full)

**CSL** (Customer service level)

Untouched Order % (Optimize exception management to improve customer experience)

Perfect Invoice (Increase customer satisfaction with accurate invoicing and simple returns/refusals)

**ARE YOU A FIT?**
- Fluent French Speaker (Francophone)
- Excellent English
- 1 to 4 years of customer service experience in a similar market environment, preferably i