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Customer Service Executive

2 weeks ago

محافظة الغربية, Egypt Nexans Full time

**Location**:Tema, GH**Function**:Sales**Employment type**:Full Time**Required experience**:Junior professional - up to 5 years**Reference ID**:75311Customer Service Executive
- POSITION: Customer Sales Executive- QUALIFICATION: HND/Degree from a recognized tertiary institution- EXPERIENCE: 3 years and above in a supervisory position in sales, marketing or analogous position with a high customer centric orientation.- MAIN RESPONSIBILITIES:
- Acts as the first point of call for walk-in customers and populate data on all walk in customers
- Check conformity with defined processes (RFQ, order, follow-up, sign-off procedures )
- Works with Field Sales Managers to understand and capture customer context and needs
- Identifies specifications and product solutions
- Preparation of Sales operational document (Quotes, Cutting Instructions, production program, confirmed orders, and all other sales related document to facilitate procedures and processes)
- Communicates with customers as needed in order to ensure positive customer relations and feedback
- Promote and maintain customer satisfaction by ensuring on-time and in full delivery
- Ensure all quotes are captured into CRM
- Follow result and update commercial data base for the respective verticals (Residential, C&T, Mining )
- Responds to customer enquiries within 24 hours of receipt
- Liaise with production and stores to ensure customer orders are delivered on time and in full
- Maintains a proper filling system that ensures that all sales documents are easily retrievable and accessible
- Ensures positive customer feedback and taking the lead and closing all customer complaints that may rise enhance customer satisfaction.
- Supports Field Sales Managers with timely information on customer requirements such as pricing, technical documentation
- DEADLINE: Two (2) weeks from date of advertisement