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Knowledge Management Senior Analyst

2 weeks ago

مصر, Egypt PepsiCo Full time

**Responsibilities**:

- Managing an estimated ~1000 documents (GBS Scope): Process Maps, Desktop Procedures and various related documents like Service Catalog, trainings, etc. in KM Module and other tools.
- Ensure documentation is kept up-to-date by managing Service Change Requests; special focused on content quality.
- Execution of compliance related activities like yearly audits (DTP Self-assessment) and quality checks as part of standard documentation management process and GBS Controls.
- Drive KM Culture by engaging Knowledge Champions and leading new initiatives sucha as Epiplex implementation, Taxonomy alignment.
- Support Service Now implementation according to timeline defined for the Function; Service Catalog alignment.
- Coordinate large teams, lead new implementations and maintain Knowledge Management Elements up-to-date.
- Identify and resolve knowledge management gaps, run tests, create solutions, lead implementations developing materials and trainings as required.

Qualifications:

- GBS experience in large scale global organizations is essential; high english level
- Experience in running similar GBS Knowledge Management Functions is required
- Must have good communication skills, initiative, leadership, teamwork and proven ability to drive compliance
- Must have experience in making and governing DTPs, PMs, etc.
- 6-8 years of experience.