Senior Analyst Business Operations

4 days ago


مصر, Egypt Dell Technologies Full time

Senior Business Operations Analyst

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us as a Senior Analyst on our Business Support team in Cairo to do the best work of your career and make a profound social impact.

About Business Unit:
Account Service Controller Team under GAM (Global Asset Management) provides the best-in-class service to eliminate customer impact from asset changes or data issues. We lead innovation and transformation to improve Asset Management processes.

Role overview:
What you’ll achieve
As a Senior Business Operations Analyst, you will collaborate with our customers to define business requirements while providing solutions and tools that strengthen business processes. You will define objectives based on end-user needs and identify the organization's strengths, finding ways to maximize opportunities and improve business processes.

Shift: Rotational

Key Responsibilities

As a Senior Business Operations Analyst, you will be required to know and understand all GAM processes, thus needing to provide real time as well as non-real time support to the GAM agents handling multiple intakes such as Chat, Lightening & Portal web requests. You will further be needed to collaborate with our customers to define business requirements while providing solutions and tools that strengthen business processes and define objectives based on end-user needs and identify the organization's strengths, finding ways to maximize opportunities and improve business processes.

Providing operational support through varied process activities to support business need, thereby helping with the following:

- Customer Experience & Service Level Attainment
- Quality & Effective coaching
- UAT/Releases and Defect Management
- Understand business implications of solutions and identify best practices, communicating them to drive knowledge management initiatives

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Leadership skills
- 4-6 years of experience
- Proficiency in Excel (vLookups and Pivot tables)
- English fluency
- Solid grasp of business processes and systems capabilities
- Decent experience with change management and networking with other teams

Desirable Requirements
- SQL, PowerBI, Tableau
- Basic Project management skills
- Business Informatics / Computer science graduates
- Understands Knowledge Management tools and technologies and has the ability to use them.
- Considers the implications of business solutions to the current and future environment.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.


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