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Deactivation Reviews Specialist

2 weeks ago

مصر, Egypt Uber Full time

**About the Role***

**W**e are looking for talented People with Disabilities **to join our Global Operations and Insights team.

This team is pioneering how Uber manages safety contacts that contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact reviews.

The auditor/agent position is responsible for investigating safety reports and ensuring earners that are on the platform are aligned with Uber standards according to these reports. Evaluating customer support contacts to ensure the safety support offered provides accurate resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers.

**What You Will Do**:

- Perform targeted reviews in order to ensure compliance by examining safety reports
- Review and provide recommendations for taxonomy improvements with a regional focus
- Develop case details, analyze evidence, and present recommendations for internal actions to key collaborators
- Appraises adequacy of internal control systems by completing audit questionnaires
- Contributes to team effort by accomplishing related results as needed
- Maintain focus on data integrity and producing work of the highest quality

**What You Will Need**:

- Proficient in English both reading and writing
- Availability of government service card for People with Disabilities
- Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
- Outstanding written and verbal communication skills
- Outstanding reading and interpretation ability, attention to detail
- Resistance to stress and pressure of working with high-severity cases
- Passion for driving quality and process improvement. Confident in presenting feedback and findings to stakeholders
- Strong teamwork skills towards a shared sense of purpose