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Senior Tech. Operations Specialist

3 weeks ago

مصر, Egypt MaxAB Full time

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

Job Summary:
The Senior Tech Support Specialist will be responsible for receiving system issues from the stakeholders, as well as tracking the performance of the providers while leading a team of Technical Support Specialists.

**Responsibilities**:

- Receives all system issues from different stakeholders
- Support business stakeholders (commercial, operations, customer support and accounting) whenever they face any system issue.
- Investigates on reasons behind each issue, finds the root cause and communicates solutions to the stakeholders
- Follow up with service providers in case there was any issues with them
- Switches between service's providers in case of any service interruption
- Track service providers' performance
- Reports directly to product team
- Leads a team of Technical Support Specialists

**Requirements**:

- Bachelor's degree in information system, Computer Sciences, or related field
- 3-4 years of experience.
- Excel is a must.
- Experience in a similar role is a must.