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Supervisor, Converged Core Roaming

3 weeks ago

مصر, Egypt Orange Egypt Full time

**Purpose of the job**
- Handling the inbound & outbound roaming agreements, implementing the international and interconnect WOs and handling the customer compliant regarding roaming & interconnects complaints

**Duties and responsibilities**
- Revise and monitor 24/7 infobip KPIs to assure no impact /revenue losses of the legitimate traffic (International & Interconnect calls and SMS).
- Handle 24/7 the interworking SMS / Voice complaints escalated from interconnect operators, roaming partners and SMS Hubs.
- Handle the IR21 updates on daily basis with infobip team.
- Handle rollback action in case of sever impact to bypass the infobip system to solve the customer problems.
- Work with SMSc & infobip teams in the large account problems ex. NBE,.. From network perspective.
- Work with the local mobile operators (Vodafone & Etisalat) for any issues related to the SMS /Voice handling.
- working with infobip & Wholesale teams to whitelisting / blacklisting any SMS /voice sender requested by any operator / HUB.
- Interface from interconnect & roaming side for all action plans (modernization, upgrade, etc ).
- Follow up the SR according its severity and SLA 24/7.
- Investigate the SMS complaints and confirm if there is a problem in infobip system 24/7.
- In case of suspected problem, contact the vendor and open the required SR 24/7.

**Job specification**

**Education**
- B.Sc. In telecommunication and electronics engineering**.**

**Experience**
- Minimum 1-2 year of experience ,

**Skills and abilities**
- Good knowledge in GSM and UMTS.
- Good knowledge in call & SMS scenarios protocols.
- Good knowledge in SS7 and diameter protocols

**Contract**:
Regular