Concierge Supervisor
1 week ago
**Company Description** Join** us at Accor,**where** life pulses**with** passion**
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**
- Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions.
- Coordinate with other hotel departments to fulfill guest needs efficiently.
- Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow.
- Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments.
- Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests.
- Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork.
- Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Build strong relationships with guests to anticipate their needs and exceed expectations.
- Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele.
- Handle confidential and sensitive information with discretion and professionalism.
- Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings.
- Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed.
- Assist in managing the concierge budget and controlling expenses effectively.
**Qualifications**
- Previous experience in a supervisory role within a luxury hotel concierge department preferred.
- Exceptional customer service skills with a genuine passion for exceeding guest expectations.
- Strong communication, interpersonal, and problem-solving abilities.
- Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Proficiency in hotel management software and Microsoft Office Suite.
- Knowledge of local attractions, dining, and entertainment options.
**Additional Information**
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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