Itom Engineer

**Key Responsibilities**:
**Solution Design & Architecture**:

- Develop and design ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration.
- Translate business requirements into scalable and efficient ServiceNow solutions.
- Define integration strategies between ServiceNow ITOM and other ITSM/ITOM tools.

**Implementation & Customization**:

- Lead the implementation and configuration of ITOM modules, ensuring best practices are followed.
- Customize workflows, scripts, and other components to meet client-specific needs.

**Stakeholder Collaboration**:

- Work closely with business stakeholders, IT teams, and third-party vendors to gather requirements and align solutions with business goals.
- Provide technical leadership and guidance during project planning and execution phases.

**Governance and Best Practices**:

- Ensure compliance with industry standards and organizational policies for ServiceNow implementations.
- Establish governance frameworks for ongoing management and maintenance of ITOM modules.

**Troubleshooting & Optimization**:

- Identify and resolve issues related to ServiceNow ITOM performance and functionality.
- Continuously optimize configurations for improved efficiency and performance.

**Training & Documentation**:

- Create comprehensive documentation, including design specifications, implementation plans, and user guides.
- Provide training and knowledge transfer to internal teams and end-users.

**Experience**:

- 2 - 4 years of experience with ServiceNow, with at least 1 year specializing in ITOM.
- Proven experience designing and implementing ServiceNow ITOM modules like Discovery, Event Management, and Service Mapping.

**Certifications**:

- ITIL Foundation or higher is a plus.

**Technical Skills**:

- Strong expertise in ServiceNow platform architecture, including MID servers and integrations.
- Proficiency in scripting languages (e.g., JavaScript, PowerShell).
- Knowledge of network infrastructure, cloud technologies, and monitoring tools.
- Familiarity with CMDB, AIOps, and automation solutions.

**Key Competencies**:

- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to interact with technical and non-technical stakeholders.
- Ability to work independently and lead cross-functional teams in a fast-paced environment.