Senior Servcie Engineer- Process Automation

2 weeks ago

مصر, Egypt ABB Full time

**Senior Servcie Engineer
- Process Automation**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender,abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Senior Service Engineer and will be the part of Process Automation business area for Energy Industries division based in Cairo Head Office, Egypt. In this role you will be reporting to Ahmed Adel Zaky and will be responsible for supervising a team of Service Engineers and Service Technicians and contributing to the execution of the service strategy and service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions and projects (e.g. field service, repair) for customers. Driving service achievements through effective planning and allocation of resources in accordance with standard processes, procedures and safety guidelines

**Your responsibilities**:

- Ensuring planning and execution of various service activities carried out both off and on site, driving and monitoring service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction
- Performing target allocates, driving and monitoring work to projects based on order content, delivery time, competencies and workload, effectively utilizing available resources through proper planning and scheduling to meet delivery targets (e.g., OTD, response time, ordered service offerings, update of installed based data)
- Ensuring work assignments are accurately classified as warrantee or non-warrantee status, ensuring that materials and components to feed service delivery are provided optimizing cost, stock and timing
- Collaborating within local service units and with other service teams to promote One ABB approach towards customers, building sustainable customer relationships to ensure local client growth, satisfaction and retention together with sales, driving consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS))
- Ensuring compliance with group health, safety and environmental directives, ensuring instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results, assessing risks and safety hazards and implementing actions to ensure
- Ensuring that the area of responsibility is properly organized, resourced and supervised, ensuring all field service team members are certified in line with global certification and local regulations, reviewing competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them

**Your background**:

- Bachelor’s Degree
- Electrical engineering degree or Automation & Control
- Experience in electrical and automation background (Excitation, projects, Service Contracts ), Oil & Gas - Power, generation process knowledge and working in (Symphony plus, 800XA, IEC, Protection Relays, Excitation Power System)
- Fluency in both English& Arabic language is mandatory

**Benefits**:

- Retirement plan

**More about us**:
ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. Work model: remote #LI-remote

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