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Manager - Restricted Products Operations
3 weeks ago
Bachelor’s degree in any discipline; business or technical background is considered an advantage;
- Minimum 1 to 4 years of experience in managing people and interacting with customers / stakeholders;
- Excellent command of spoken and written English (any second European language is an advantage);
- Excellent communication skills with the ability to communicate to all levels;
- Demonstrated ability to manage, motivate, and influence work behaviors;
- Demonstrated problem solving and analytical capability.
Job summary
**Job Description**:
The Restricted Products teams ensure that Amazon transactions satisfy legal and safety requirements. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around product safety recalls. These actions include removing recalled/restricted products from the site and from our warehouses, and contacting customers with pertinent safety information..
The team that you will lead is responsible to ensure that the imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country, to take appropriate actions in order to protect customers from recalled or unsafe products and also, to classify products based on their potential hazardous risk, for regulatory storage and transportation purposes.
About the hiring group
The Restricted Products Teams collaborate with different teams to ensure we obsess over the safety of our customers and mitigate risks with the products that are being sold. Creating high standards of compliance will provide our customers with the certainty to buy the products they want online.
Key job responsibilities
- Manage a team of 15-20 associates to ensure high service delivery and execution.
- Manage workflows in cooperation with internal and external stakeholders
- Outlining procedures and instructions on work received;
- Work with Program Teams in implementation of new operational activities, including training, SOP development, etc,
- Create of controls and KPI’s to ensure compliance with Program and Operational requirements.
- Partner with other Compliance teams for risk mitigation.
- Create and monitor Career Growth Plans for direct reports.
- Ensure process efficiency and minimize variation.
- Conceptualize, design and ensure training delivery to the team, including onboarding training
- Making time estimations on new jobs received, check accuracy / quality of content creation / population done by others;
- Ensuring records are maintained accurately;
A day in the life
You will manage the team of 15-25 associates with focus on their performance. You will also work with program and ops managers on goals and deliverables. You will also cooperate with the group of process experts to ensure a continuous improvement for existing processes and create new ones.
- Experience in data analysis and working with large data sets;
- Background in Business Process Outsourcing (tech, financial services, customer service, call center etc.) is a plus;
- Knowledge of Supply Chain management, Compliance / Regulatory areas or Consumer Retail is being considered a plus.
- Experience with Lean Six Sigma and other process improvement tools.
- Familiarity with SQL.
