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Fixed Term Sales Logistics Customer Advisor

3 weeks ago

Cairo, Egypt Bosch Group Full time

Company Description

Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Automotive Aftermarket, Power Tools and Security Systems.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

**Job Description**:
We are seeking to hire a dedicated, organized, and efficient “Fixed Term Sales Logistics Customer advisor ” to join our team. In this role, you will work closely to coordinate and complete position tasks as follow:

- Handling of customer inquiries (logistics, price claims )
- Submitting of offers to customers and follow-up
- Handling and follow-up of customer orders
- Handling of customer claims, quantities.
- Cooperation with Customer Supply chain team Africa and sales team.
- Coordinate clearing and subsequent delivery of incoming goods
- Full support and assistance to all Bosch customers
- Handling and follow-up of customer orders
- Data management (including electronic orders)
- Accurate documentation raised for the various processes
- Continuous attention to allocated customers’ backorders and credit limits
- Facilitate financial processes e.g. goods returns, and customer credits
- Set up and produce reports pertaining to the SLC functions as required
- Ensure that generally accepted customer service principles are followed

**Qualifications**:

- University degree in business administration, logistic or equivalent.
- Fluent in English
- Highly organized and able to multitasks, proactive, “can do attitude”
- Excellent working knowledge of MS office (word, excel, PowerPoint, SAP experience an advantage)
- Strong entrepreneurial mindset
- Strong coordination skills & target orientation
- Ability to build relationships and to cooperate with people at all levels
- Technical understanding of the automotive industry is a plus
- High efficiency on time management, ability to build sustainable relationships
- Ability to work without daily supervision
- Able to work under pressure - sense of urgency
- Working knowledge and experience of the supply chain processes
- Automotive parts sales experience an advantage
- High customer-orientation, efficient and target-oriented way of working, high degree of self motivation, flexibility, dynamism and responsibility
- Understanding of target deployment and KPI steering