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Process Lead

2 weeks ago

Cairo, Egypt Orange Business Full time

**About the role**:
Within OBS\CSO\ESC, Process owner works in close relation with DGPO Service Operation (under his functional management) and Stakeholders (Ops, SLM/SIE, Tools, Transversal teams), and is in charge of the Performance and Evolutions of Event and Capacity/Config Management Process.

Key Tasks:
PMO on concerned process managment tools enhancment

You are in charge of any project portfolio within deisgnated process tools enhancment area. The projects are priorized in relation with DGPL and Ops tand tools teams.

You ensure projects are correctly designed and priorized in regard of Operation stakes and potential ROI and efficent quality are in place.

The projects wiil be priorized to support Business transformation “Go to Cloud”

Performance

You contribute to ESC event Management Dashboards implementation and follow-up with Operational teams and Transversal Teams. You are in charge of checking that Action Plans are followed and up-to-date.

You are in charge of main process KPI definition and description (Label Forms)

The performance reviews are implemented at Line Of Business level (Messaging, Voice, Contact Center, Security,)

You contribute as main user to maintenance and evolution of reporting tools (Qlikview....)

Audit

Design a fit for purpose process.

Responsible for:
Designing the process, and process objectives;
while ensuring the integration of key partners/customers processes
Defining required tools and rules of usage
Coaching and teaching others about process concepts and solutions.
providing guidance to Service Operation entities through the aspects of its process
Also ensure with new service and solution the service desk operation and other opetaionl teams readines for that new service, and right intergration of process needs

Manage Change and continual improvement of the process.

Responsible for:
Assessing the new services/ changes, before being introduces/ handed over to the operation
Managing the interlock with different entities, and processes
Ensuring the process aspects are reviewed per service; to confirm the validity of the process for new service
Identifying needed workshops and meetings (to collect feedback) as required to design and build Process solutions

**About you**:
Knowledge and abilities:
Tenacity, Proactivity and Autonomy

Coaching, and leadership skills with virtual teams

Capability to work in a global, changing and multicultural environment

Excellent Interpersonal & Collaboration skills.

Good time management, organizational and leadership skills

Good Presentation and Communication skills

ITIL Certification is a must

Six sigma, ISO knowledge is a plus

Proficient English

Education and Experience:
Engineering degree in Telecommunication or Equivalent experience

Minimum of 5 years related work experience

Solid understanding of Orange Business Services organization, and solutions

Relevant experience with managing cross-functional (virtual) teams

Understanding of corporate governance within complex organizations

**Additional information**:
**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular