B2b Procare Associate
1 week ago
**B2B ProCare Associate (Customer Service) - French Speaker**
**POSITION SNAPSHOT**
Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time
***
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
You will optimize effectiveness of the Nestle Professional ProCare Contact Center in NBS Cairo in partnership with the ProCare Supervisor and the partner on the Market side as well as contribute to the further Customer Service Development and Customer Satisfaction level.
**A DAY IN THE LIFE **
- Checks and publishes Daily Call Center Dashboard.
- Listens to calls with low survey records & gives a call back.
- Conducts daily audit, data analysis and reporting in the internal quality of the ProCare call center.
- Being a SPOC for ticket follow ups and countries escalations, tracks SLA for the ticket closure.
- Tracks, manages, and reports on the campaigns handled by the team.
- Creates and conducts assessments and quiz to assess the quality of the knowledge of the process.
- Collaborates with the market in order to develop and align the grading system for the agents.
- Acting as an expert in the complicated cases and calls.
**ARE YOU A FIT?**- Strong Contact / Call Center Framework understanding.
- Fluent in French & (English level B1-B2).
- Detail Oriented and Organized
- Strong Analytical Skills
- Continuous Improvement Mindset
- Inquisitiveness
- Ability to work in a challenging environment.
- Effective organizational and time management abilities
- Strong Leadership and Communication skills
-
B2b Procare Associate
2 weeks ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full time**Location**:Cairo - Egypt **Company**: Nestlé Business Services Full-time *** Joining Nestlé means you are joining the largest Food and Beverage company in the world. At our very core, we are a human company driven by our purpose to improve the quality of life and contribute to a healthier future. **A DAY IN THE LIFE ** - Handle incoming engagements...
-
Online Sales Associate
1 week ago
القاهرة, Egypt Insharo Consulting Full timeINSHARO Consulting Sales Associate **Overview**: We are a dynamic and innovative company specializing in Business Consulting and Digital Solutions that partners and in-house projects with organizations to achieve growth, efficiency, and sustainable success. With a team of highly experienced professionals, we provide strategic guidance and practical...
-
Sales Development Associate
2 weeks ago
القاهرة, Egypt SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Sales Support Associate Analyst
2 weeks ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: Implement trade programs, customer engagement strategy and customer satisfaction agenda within digital services for B2B across Sector. Leveraging PepsiConnect platform direct connection with Customers to ensure satisfaction providing visibility, follow up and valuable insights regarding PepsiCo´s store execution and customer...
-
Sales Support Associate Analyst
2 weeks ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: Implement trade programs, customer engagement strategy and customer satisfaction agenda within digital services for B2B across Sector. Leveraging PepsiConnect platform direct connection with Customers to ensure satisfaction providing visibility, follow up and valuable insights regarding PepsiCo´s store execution and customer...
-
Sales Account Manager
1 week ago
القاهرة, Egypt Cartona For Information Technology Full time**About Cartona**: We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade...
-
HORECA - Account Manager
1 week ago
القاهرة, Egypt Cartona For Information Technology Full time**About Cartona**: We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade...
-
Corporate Account Manager
2 weeks ago
القاهرة, Egypt Ecolab Full timeAs the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks a **Corporate Account Manager** to join its industry leading sales team. You’ll be responsible for developing and expanding new and existing national accounts...
-
Senior Sales Manager
4 weeks ago
القاهرة, Egypt Raya Holding Full timeThe Role Job Description Raya Trade; a subsidiary of Raya Holding for Financial Investments is looking to hire Senior Sales Manager with the below responsibilities and qualifications. - Manage and mentor a team of sales professionals, providing guidance, support, and training to ensure they meet their targets and deliver exceptional service to clients. -...
-
Market Research Senior Specialist
4 weeks ago
القاهرة, Egypt Giza Systems EG Full timeResponsible for gathering and analysing data to provide strategic insights that inform business decisions, marketing strategies, and product development. - Take the lead in strategic market, competitor and customer analyses for Giza Systems & Subsidiaries businesses and develop market intelligence approaches and tools to the next level. - Drive market...
-
Java Solution Architect vois
2 weeks ago
القاهرة, Egypt Vodafone Full time**What you’ll do**: You will be joining a Digital Architecture team responsible for owning and shaping customer journey oriented full stack Digital solutions for various business demands using modern software architecture patterns. You will also support Technical Architects & and engineering teams with incrementally evolving our stack to continuously...
-
Senior Data Analyst
22 hours ago
القاهرة, Egypt Taager Full time**About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding and seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. Our merchants are covered in merchandising, warehousing, shipping, cash collection, and customer...
-
Marketing Executive
2 weeks ago
محافظة القاهرة, Egypt Informa Markets Full timeCompany Description **Informa Markets** creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions Job Description We seek a technology-oriented yet creative, Marketing Executive to develop, monitor and optimise outbound...
-
Marketing Executive
4 weeks ago
محافظة القاهرة, Egypt Informa Markets Full timeCompany Description** Informa Markets** creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions. **Job Description**: Job Description We seek a technology-oriented yet creative, Marketing Executive to develop, monitor...