IT Service Delivery Director
3 weeks ago
PILLARS is a large medical group based in Cairo, Egypt. With over 4,000 employees and multiple locations, we are dedicated to providing high-quality healthcare services to our patients. We are seeking a highly skilled and experienced IT Service Delivery Manager to join our team and oversee the delivery of IT services across the organization.
Job SummaryThe IT Service Delivery Manager will be responsible for managing the delivery of IT services to our various locations. This includes overseeing the maintenance and support of all IT systems, managing the IT service desk, and ensuring the delivery of high-quality IT services to all employees. The ideal candidate will have a strong background in IT service management and experience working in the healthcare industry.
Key Responsibilities- Develop and Implement IT Strategies
Develop and implement IT service delivery strategies and processes to ensure the efficient and effective delivery of IT services across the organization.
Manage the IT Service Desk TeamManage the IT service desk team and ensure timely and accurate resolution of IT issues and requests.
Collaborate with Other DepartmentsCollaborate with other departments to understand their IT needs and ensure the delivery of appropriate solutions.
Oversee IT Systems MaintenanceOversee the maintenance and support of all IT systems, including hardware, software, and networks.
Monitor and Report on IT PerformanceMonitor and report on the performance of IT services, identifying areas for improvement and implementing solutions to enhance service delivery.
Manage IT Vendors and ProvidersDevelop and maintain relationships with IT vendors and service providers to ensure the timely delivery of services and support.
Manage the IT BudgetManage the IT budget and ensure cost-effective delivery of IT services.
Develop and Maintain IT PoliciesDevelop and maintain IT policies and procedures to ensure compliance with industry standards and regulations.
Conduct Training and Development ProgramsConduct regular training and development programs for IT staff to enhance their skills and knowledge.
Stay Updated on Industry TrendsStay updated on industry trends and advancements in technology to identify opportunities for improvement in IT service delivery.
Qualifications- Bachelor's Degree
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum 10 Years ExperienceMinimum of 10 years of experience in IT service management, preferably in the healthcare industry.
Proven Experience Managing a TeamProven experience managing a team and delivering IT services in a fast-paced environment.
Strong Knowledge of IT SystemsStrong knowledge of IT systems, including hardware, software, and networks.
Excellent Communication and Interpersonal SkillsExcellent communication and interpersonal skills.
Strong Analytical and Problem-Solving SkillsStrong analytical and problem-solving skills.
Experience Working with IT Vendors and ProvidersExperience working with IT vendors and service providers.
Knowledge of Industry Standards and RegulationsKnowledge of industry standards and regulations.
Ability to Manage Budgets and ResourcesAbility to manage budgets and resources effectively.
Proven Ability to Develop and Implement IT StrategiesProven ability to develop and implement IT service delivery strategies and processes.
ITIL Certification (Optional)ITIL certification is a plus.
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