Graduate Software Engineer

7 days ago

مصر, Egypt Oracle Full time

Graduate Software Engineer - Oracle Cloud Functional Application Engineer (HCM)-230001LS

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**Graduate Software Engineer - Oracle Cloud Functional Application Engineer**

**Job type**
- Full-time
- Graduate
- Permanent
- Associate Consultant

**Qualifications**
- Some working technical experience will be a plus

**Full Job Description**

Are you a new graduate looking to build a career in IT? Do you enjoy innovation and are always up for a challenge? If so, then you could be just who **Oracle Customer Success Services** (CSS) is looking for.

Why Oracle CSS ? there’s a lot of noise out there, but if you’re looking to kick-start your career with some real responsibility and an incredible learning experience—this is the place for you.

Oracle Customer Success Services is looking to hire a Graduate Trainee Software Engineer to join their fun, friendly and motivated team in Egypt.

Here’s a little bit about us:
Oracle Customer Success Services is an organization providing tailored mission critical support services for the full Oracle Product Stack. CSS understands the customer's needs and helps them to increase availability, improve performance, mitigate risks and save costs.

**Oracle CSS Engineers have the following responsibilities**:

- Delivering high quality results to CSS Customers.
- Ensuring adherence to internal methodology, tools and quality standards.
- Identifying required/recommended actions on Customer systems as main output of service delivery, based on own knowledge and experience.
- Understanding customer requirements and based on own skills and experience, being able to
- design the proper architecture using the most appropriate products,
- design a technical plan to integrate them and
- implement the technical solution.
- Analyzing, troubleshooting and solving whenever feasible, the issues the customer may face using Oracle products.
- Escalating at the right time customer issues to Technical Account Manager where relevant.
- Active participation on Services development.
- Active collaboration with other engineers in the team or in other teams, to share knowledge, experiences and others, which can benefit CSS Business results.

**Does the role sound up your street?**

Here’s what we’re looking for in our new ‘Graduate Functional Engineer’:

- knowledge of computer science concepts, programming & information systems.
- Thorough attention to detail
- Ability to remain calm under pressure
- Problem-solving skills
- Written and oral communication skills
- Interpersonal skills
- Thorough understanding of computer systems
- Good knowledge in Accounting, Business administration
- Oracle cloud knowledge / Oracle Functional Experience will be a plus
- Languages: English (fluent), any other language (French-Spanish-German) is a Plus.
- Strong analytical, communication, leadership and presentation skills

**What’s in it for you?**
- A full-time regular employment with a fixed salary that will be later shared
- Access to training resources /certification programs for career progression
- Health / Life / Personal Accident / Travel insurances

**Diversity, Equity, and Inclusion**

At Oracle, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. You’ll find a welcoming culture in Oracle and easy access to the TOP Management team to share your views and concerns.

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: EG-Egypt

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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