Contact Center Representative

4 weeks ago


مصر, Egypt Teleperformance Full time

**Job description**

**JOB TITLE**: Customer Service Representative

**SALARY**: Up to 15 K EGP depending on English level plus 1000 overnight allowance

**LOCATION**: Fifth settlement / Mohandeseen Cairo, Egypt (from site)

**ABOUT THE COMPANY**:

- Teleperformance Egypt is a leading provider of customer service solutions, serving some of the world's most prestigious brands across a wide range of industries.

**ABOUT THE JOB**:
**JOB REQUIREMENTS**:

- Fluent in English with excellent verbal and written communication skills
- Proven customer service experience or related field
- Strong problem-solving and decision-making skills
- Ability to multitask, prioritize, and manage time effectively
- Availability to work flexible hours, including weekends and evenings
- Proficient with MS Office, internet browsing, and typing

JOB RESPONSIBILITIES:

- Provide accurate and timely information to customers.
- Escalate issues to appropriate departments or managers as needed.
- Document customer interactions and maintain accurate records.
- Ensure customer satisfaction by providing high-quality service.
- Offer a more comprehensive service, providing personalized advice, creating customized itineraries, and offering destination expertise.

**Benefits**:

- Salary Ranges from 6500 up to 14000 LE NET INCLUDING KPIs in Euros
- Overnight allowance: 1,000.
- 10% Increase on Basic after 6 Months + 5% Increase on Basic after 1 Year of Hiring.
- Free Transportation 24/7.
- Medical Insurance 400,000 including (optical & dental cases).
- Social insurance.
- Paid Training.
- Location: New Cairo (Plaza).
- Career path and promotions with discounted international diplomas.
- Discounts in many shopping stores.
- VPN line for minutes and internet.
- Gym access.

NOTE: Graduates /dropouts are welcome to apply.

If you're passionate about customer service and looking to join a dynamic team in a challenging and rewarding environment, we'd love to hear from you.

**Industry**
- Offshoring

**Employment Type**
- Full-time
- From site
- Working hours, 9 Hours including an hour break

**Job Types**: Full-time, Contract, New grad
Contract length: 12 months

Pay: E£6,500.00 - E£15,000.00 per month

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you authorized to work in Egypt?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)



  • مصر, Egypt Xceed Contact Center Full time

    Job Title: Call Center Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts (Maximum 2 AM for Ladies) - 5 Working Days Rotational (2 Days Off) Job Location: 6th of October City Job Benefits: - Social Insurance - Medical Insurance - Transportation (Door to Door for Ladies after 9 PM) - Promotion after 6 Months - Overtime & Overnight...


  • مصر, Egypt Xceed Contact Center Full time

    Job Title: Mail & Chat Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts - 5 Working Days Rotational (2 Days Off) Job Location: Maadi Job Benefits: - Social Insurance - Medical Insurance - Promotion after 6 Months - Overtime & Overnight Bonuses - Profit Share - Double paid Holidays Job Requirements: - College Graduates ONLY -...


  • مصر, Egypt Begum Contact Center Full time

    We are looking Telesales Representative to Join Our Team at Begum Contact Center - Remote opportunity - Salary: 5000 EGP Per Month. - Shifts: from 4:00 PM to 1:00 AM - 2 days off - fixed Saturday and Sunday **Requirements**: - Stable internet connection(Average speed 20 Mbps) - USB Head Set - **English Level : (B2, C1)**: - Minimum 6 months of work...


  • مصر, Egypt Teleperformance Full time

    Teleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...


  • مصر, Egypt Teleperformance Full time

    Teleperformance Egypt is expanding and looking for Fluent English Speakers to join our Team as English Contact Center Representative. If you are a graduate, fluent English speaker, and flexible with rotational shifts, we encourage you to apply! **Benefits**: - Net Salary up to 12.5k including KPI's - Overnight Allowance - Fully Paid Training - Medical &...


  • مصر, Egypt Tabby Full time

    **About us**: - Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 4,500,000 active users choose Tabby to stay in control of their spending and make the most out of their money. Over 15,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale's use...

  • Contact Center Leader

    4 weeks ago


    مصر, Egypt Aramex Full time

    **Purpose of the Job**: To manage contact center team to ensure they are fully capable to achieve ultimate customer satisfaction. **Responsibilities**: - Act as a first line of contact for Contact Center Executives’ issues or and/or concerns related to customers’ process and escalations. - Handle high level complaints and/or VIP customers’ requests...


  • مصر, Egypt Nestle Full time

    **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure the accuracy and timeliness of services...


  • مصر, Egypt Nestle Full time

    **Integrated Marketing Services Supervisor** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Full-time Experience in IMS, Marketing or in Sales at Nestlé or equivalent FMCG preferred. Bachelor Degree (eg. marketing, business studies, communications, journalism, media studies, psychology) required. Experience working in cross functional...

  • Contact Center Advisor

    14 hours ago


    مصر, Egypt Abou Ghaly Motors Full time

    **Job Information**: Number of Positions **1** *** Business Line **AGM Holding** *** Function **Contact Center** *** City **Nozha** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Answer inbound calls as well as assist customers who have specific inquiries. - Submitting the customer profile data...

  • Contact Center Advisor

    14 hours ago


    مصر, Egypt Abou Ghaly Motors Full time

    **Job Information**: Number of Positions **2** *** Business Line **Mobility Services** *** Function **Contact Center** *** City **Nozha** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Answer inbound calls as well as assist customers who have specific inquiries. - Submitting the customer profile data...


  • مصر, Egypt Xceed Contact Center Full time

    We are hiring for a customer service representative English Level - Good / Very good Salary : 5500 Gross + ( 500 ) Overnight allowance Work from home after 1-2 months depending on your performance Rotational shifts Transportation provided Attractive bonus Profit Share allowance **Job Types**: Full-time, Permanent Contract length: 12...


  • مصر, Egypt HSBC Full time

    -Job description Role Purpose: The role holder will be responsible for managing the relationship with HBEG offshore GSC Call Centre ensuring the site maintain the service standards and operational integrity for the business by acting as WPB channel owner, setting local contact center Sales, Customer experience strategies, Retention, CDD Voice and RFI Voice...

  • Customer Service

    2 weeks ago


    مصر, Egypt Pillars Consultancy Full time

    Job description - Ensuring that the service delivered to our client’s customers meets the Key Performance Indicators (‘KPIs’) for the role. - Receiving in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call. Eligibility Criteria - 1+...


  • مصر, Egypt IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • مصر, Egypt HSBC Full time

    **Business**:WPB Global Contact Centre Shared Operations** **Open positions**:136** **Role Title: Contact Centre Service and Sales Representative** **Global Career Band: 8** **Location **_(Country / City )_**:Cairo, Egypt** **Recruiter Name **:Lamia Mahmoud** **Why join us?** Build your career with an ever-growing, fast paced, dynamic team. A team...


  • مصر, Egypt Nestle Full time

    **Contact Center Agent** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services...


  • مصر, Egypt UX Centers Full time

    We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project. - Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate...


  • مصر, Egypt HYRA Recruitment Services Full time

    **A perfect opportunity for Fresh grads and people who are currently looking for a job.** A US company working in Taxation Software products having a branch in Egypt seeking to hire _**Call Center Representatives /IT Specialist **_ - Location is at Cairo, Heliopolis - Rotational working hours, the number of working hours are different **Every few Months**,...


  • مصر, Egypt UX Centers Full time

    Job Description We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project. - Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and...