Analyst, Business Operations
8 hours ago
Business Operations Analyst
We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.
Join us as a Analyst on our Business Support team in Cairo to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Business Operations Analyst, you will collaborate with our customers to define business requirements while providing solutions and tools that strengthen business processes. You will define objectives based on end-user needs and identify the organization's strengths, finding ways to use that knowledge to maximize opportunities. You will understand business implications of solutions and identify best practices, communicating them to drive knowledge management initiatives.
You will:
- Support Dell Technologies customers to enable services support and connectivity administration
- Be Acting primarily in a 1st line support capacity to support Dell Technologies customers over chat and ticketing system to manage their assets and entitlements through license transfer, exchange, ownership holds and asset data corrections
- Assist with projects assigned to the team
- The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritize or escalate technical issues to ensure a prompt closure.
- Be Daily monitoring of the chat logging system.
- Be Providing 1st line technical support, responding to support queries.
- Be maintaining a high degree of customer service when responding to support issues.
- Be taking ownership of support issues and seek closure ensuring all relevant support procedures are followed.
- Be responsible of Escalation of more complex chats to the relevant support team member.
- Be working on Installation configuration and deployment of new and existing hardware/software in line with defined procedures.
- Be Diagnosing and resolving technical issues
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Basic knowledge of business processes
- Ability to work independently to initiate preliminary studies
- Bachelor’ degree (Information Technology, computer science, engineering, or any Related Field)
- Acting primarily in a 1st line support capacity, resolving issues over the chat, Phone or by remote access.
- The role is varied and requires a real team player who has the ability to manage their time efficiently and prioritize or escalate technical issues to ensure a prompt closure.
- Daily monitoring of the chat logging system.
Desirable Requirements
- Chinese or Japanese language is preferable
- Facilitation skills within small groups
- Local networking skills
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
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