Uc Change and Release Manager
2 weeks ago
**About the role**:
Manage Change/release activities on IPT Microsoft ,CISCO infrastructure for designated Customers
Perform Feasibility study and risk assessment of new Changes/release
Leads the Change Advisory Board to approve or reject significant change management projects & complex changes, ensure that risks, impacts and coordination are documented and understood by the CAB members.
Schedules change projects, and ensures availability of required resources (human, hardware, or software)
Lead continual improvement plans for Enterprise Telephony Change Management
Update LLD documents to reflect the changes implemented
Compile all of the changes into a comprehensive Forward Schedule of Changes for review by the CAB members.
Maintain Dashboard and KPIs to track activities
Monitor the completion and thoroughness of PIRs.
Organize e-CABs as necessary to facilitate the review of emergency changes.
Lead release activity and release road map representation with the customer.
Organize training and guarantee process & tools awareness of impacted teams and write out working instructions
**About you**:
- Engineering, Computer Sciences or Telecommunications degree.
- 4-5 years on IP Telephony experience/ Data services
- Experience on IPT service implementation (multivendor knowledge is a plus)
- ITIL V4
- Office 365 /Teams foundation/AudioCodes
- CCNA/CCNP collabration certificate is a plus
**Additional information**:
- Good interpersonal and communication skills
- Good time management, and organizational skills
- Taking charge of complex projects and ensuring successful delivery in time
- Customer Oriented Attitude
- Team Spirit
- Proactive, self-motivated
- Problem Solving Skill
- The ability to combine in-depth technical knowledge with outstanding customer service skills
- Customer facing skills.
- Ability to interface with multiple internal teams
- Good Presentation skills.
**Department**:
Customer Services & Operations
**Contract**:
Regular
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