Global Proc Sr Analyst
1 day ago
**Responsibilities**
- Deliver the PR2PO services in CBS with leading practices and policies
- Accountable for the PR2PO Operational services: Helpdesk / Service Desk, Quality Check, Content Enablement, Supplier Enablement, Reporting, Tactical Buy, Governance
- Manage the PR2PO services to drive improved service, higher quality and lower costs
- Manage and motivate a team of 10 HC supporting the PR2PO service
- Integrating PR2PO processes that meet GBS needs, GP needs and User needs
- Meet with relevant KPIs and Service Level Agreement
- Support effective continuous improvement initiatives and focus on process standardization, simplification and optimization
- Track reporting metrics to consistently measure and report effectiveness around quality, responsiveness, cost and other KPIs
- Ensure timely, accurate and cost-effective services while providing value added information for decision support
- Create a Culture of Service Excellence & Continuous Improvement
- Support smooth transition of processes from retained organization to GBS
- Support GP migration of processes across all stages of transition - knowledge capture, knowledge transfer, go-live/cut-over and scale up
- Support successful implementation of work coming into the CBS with an emphasis on robust planning, transformation and transparent communication with impacted stakeholders
**Qualifications**
- Minimum 8 years of experience in GP Operations/Shared Services/Service integration environment
- Excellent communication; both oral and written and excellent interpersonal skills
- Previous experience as a team leader experience is a plus
- Ability to provide superior customer service
- Demonstrated track record of strong service delivery
- Propensity to learn PepsiCo software systems
- Strong leadership and customer management skills
- Best-in-class time management skills, ability to multitask, set priorities and plan
- Comfortable working in a dynamic business environment
- Ability to establish and maintain trust
- Ability to perform in an environment of ambiguity and make decisions within short timeframes
- Experience in global environment/matrix organizations
- Experience in multiple GP disciplines (e.g. Tactical Buy, Supplier Enablement) is preferred
- Change management and agility
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