Client Solutions Manager, Fss

3 weeks ago

مصر, Egypt Standard Chartered Full time

**Job***: Operations

**Primary Location***: Africa & Middle East-Egypt-New Cairo

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 29/May/2023, 6:16:19 AM

**Unposting Date***: 05/Jun/2023, 5:59:00 PM

**Roles and Responsibility**
**Strategy**
- Individuals in the FSS Client Solutions team are responsible for the onboarding, day to day account and relationship management of FSS clients.
- Primary responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The jobholder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. He/she will also interact strongly with BAMs locally and regionally to exchange ideas and maintain uniformity across regions.
- Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction. Retains existing business and creates opportunities for new business referrals to work alongside with Sales. Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of SS, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. In so doing he /she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions.
- The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design. Independently implement local client accounts and collaborate with global implementation teams on complex multi-market client accounts. Contribute to, and implements, the global client management strategy for SS clients.

**Business**
- Individuals in this team will support the FSS business and clients through effective transition from sales prospect/mandate to client go-live.
- Post go-live they may be required to perform the role of dedicated Business Account Manager / Client Service for their allocated clients.
- Works closely with Sales/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans.
- Identifies ways to shorten onboarding times and commence revenue flow as soon as possible.
- Achieve positive client feedback and client’s willing to act as SCB referees for future business.
- Maintain close and collaborative relationships with internal stakeholders and key clients.
- Provides regular implementation updates and escalates key issues on a timely basis to senior management

**Processes**
- Onboard clients to the FSS offering and provide client training
- Sales Support
- Active engagement in solution design
- Participates in Client meetings/workshops/presentations.
- Support RFP/RFI/DD process
- Provide day to day client support
- Provide best in class relationship management ensuring all client requirements are met or captured for future development
- Conducting regular client reviews
- Collaborate with internal teams within the bank to deliver effective solutions to client requirements
- Work with regional and global teams to facilitate a “follow the sun” model
- Work with the FSS business and technology/project teams on new product offerings

**People and Talent**
- Leads through example and builds appropriate culture and values as part of a team
- Attend ongoing training and development.
- Contributes actively to best practice transfers to educate and support the Client Solutions function globally.
- Objectively provides feedback to Client Solution team members and managers, and provides guidance, when necessary, to enhance client experience and business outcome.

**Risk Management**
- Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
- Ensures all regulatory and compliance initiatives surrounding the FSS business are understood and adhered to, and escalates any concerns through management, and other channels, in a timely and effective manner
- Adherence to key processes and control requirement
- Investigate and resolve problems that occur
- Provide Business Continuity Planning and support

**Governance**
- Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to

  • Client Success Manager

    6 days ago

    مصر, Egypt AMZ Solutions LLC Full time

    **Position: Senior Client Success Manager** **About Us**: We are a leading E-Commerce company based in the UAE, specializing in providing innovative solutions to our clients. We are dedicated to fostering strong client relationships, driving service excellence, and achieving sustainable growth. **Role Overview**: We are seeking a dynamic and...

  • Client Solutions Manager

    4 weeks ago

    مصر, Egypt Aleph Holding Full time

    **Are you ready to join our digital revolution journey?** **Aleph** represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities....

  • Head of Solution Design

    23 hours ago

    مصر, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking to hire a Head of Solution Design for one of our partners, a multinational financial services company. **Summary**: Solution Design Team is responsible for design of projects on core Payment Processing Platform and Peripheral systems surrounding the technology platform. Subject Matter Experts are required...

  • Head of Solution Design

    6 days ago

    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Sales Account Manager

    4 weeks ago

    مصر, Egypt Core Technology Solutions Full time

    **Job description** Manage a portfolio of accounts to achieve long-term success Developing and implementing strategic sales plans. Managing relationships with the customers Organizing and leading key account meetings Ensuring that sales objectives are achieved Maintaining accurate records of all sales activities Providing ongoing support to...

  • Solution Manager

    4 weeks ago

    مصر, Egypt Atos Full time

    **Publication Date**: May 18, 2023 **Ref. No**: 479473 **Location**: Cairo, EG, 12577 The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our...

  • Client Management

    7 days ago

    مصر, Egypt Standard Chartered Full time

    **Job***: Institutional Banking **Primary Location***: Africa & Middle East-Egypt-New Cairo **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 24/Nov/2023, 7:46:10 AM **Unposting Date***: Ongoing **RESPONSIBILITIES** - The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering...

  • Solution Expert

    23 hours ago

    مصر, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Solution Expert for one of our partners, a very well-known company. **Job Summary**: The Solution Expert develops, implements and coordinates plans and procedures for effectively identifying and managing adaptations of product designs. S/he will help end users by resolving IT related issues, including...

  • Solution Center Lead

    6 days ago

    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • IT Solution Architecture Specialist

    6 days ago

    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Solution Consultant

    4 weeks ago

    مصر, Egypt Orange Business Full time

    **About the role**: **Mission / role purpose** A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is...

  • Solution Consultant

    7 days ago

    مصر, Egypt Orange Business Services Full time

    **About the role**: **Mission / role purpose** A billable professional who works with clients to develop quality communications solutions in order to solve / address a client’s business requirements. The process starts with the collection and analysis of all pertinent data essential to understanding a client’s requirements; the assessment. The role is...

  • Property Sales Manager

    4 weeks ago

    مصر, Egypt NAOS Solutions Full time

    **Job Description: Property Sales Manager**: NAOS Solutions is seeking a highly motivated Property Sales Manager to join our Sales & Business Development department. As a Property Sales Manager, you will be responsible for managing and growing our property sales portfolio. - Develop and implement sales strategies to achieve sales targets - Identify and...

  • Account Manager

    4 weeks ago

    مصر, Egypt NAOS Solutions Full time

    **NAOS Talents** is seeking a highly motivated and results-driven** Account Manager** to join one of our clients who is a leading provider of information technology solutions. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and driving business growth. **Key...

  • Account Manager

    23 hours ago

    مصر, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking to hire an Account Manager for one of our partners, a multinational financial services company. **Summary**: Reporting to the Country Manager, the Account Manager is responsible for providing client management service to the company's customers in the assigned sector/region on a regular basis. The primary...

  • Cisco Business Unit Manager

    4 weeks ago

    مصر, Egypt NAOS Solutions Full time

    **NAOS Talents** is seeking a highly motivated and experienced **CISCO Business Unit Manager** to work with one of our international clients, a global systems integrator with activities all over the region. Our client offers comprehensive IT Infrastructure Solutions and Services, Including Design, implementations, Auditing, Assessment, Consultancy and...

  • Tower Lead

    23 hours ago

    مصر, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Tower Lead - Enterprise Service Management (ESM) for one of our partners, a global leader in consulting, digital transformation, technology and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed. **Responsibilities**: -...

  • Data Center Business Unit Manager

    4 weeks ago

    مصر, Egypt NAOS Solutions Full time

    **NAOS Talents** is seeking a highly motivated and experienced **Data Center Business Unit Manager** to work with one of our international clients, a global systems integrator with activities all over the region. Our client offers comprehensive IT Infrastructure Solutions and Services, Including Design, implementations, Auditing, Assessment, Consultancy and...

  • Solutions Architect

    4 weeks ago

    مصر, Egypt Giza Systems EG Full time

    Solution Design: Design and architect comprehensive cybersecurity solutions tailored to the specific needs of our clients, encompassing network security, data protection, identity and access management, and more. - Technical Leadership: Provide technical leadership and expertise to cross-functional teams, working closely with engineers, developers, and other...

  • Big-data Solutions Presales

    4 weeks ago

    مصر, Egypt SSC Egypt Full time

    **Product Expertise**: - Possess in-depth knowledge of data management solutions and technologies to effectively communicate their advantages to potential clients. **Pre-Sales Support**: - Collaborate with the sales team by conducting product demos, crafting proposals, and engaging with clients to understand their data management...