Account Executive
6 months ago
**The Big Picture**
DigiSay is a leading MPN (Multi-Platform Network) in the MENA region that has diversified its portfolio of services to be specialized in the media sector but aiming for those services to be scalable and technology-based. DigiSay's objective is to become one of the biggest digital media companies in the EMEA region using technology and targeting the global market and making sure it's a great place to work for.
**About the Role**
**Responsibilities**
- Build and maintain positive relationships with clients, understanding their needs, goals, and challenges. Serve as their main point of contact for all inquiries, requests, and concerns.
- Proactively manage a portfolio of client accounts, ensuring timely and accurate delivery of services.
- Conduct regular check-ins, meetings, and presentations to update clients on campaign progress, performance metrics, and industry trends.
- Address client concerns promptly and effectively, working closely with internal teams to resolve issues and provide solutions.
- Identify opportunities to expand client relationships and generate additional revenue. Present new services, products, or strategies to clients and facilitate contract renewals.
- Supervise and co-work with the assigned DigiSay teams on all clients' requests, while making sure to add input and abide with the agreed upon SLA.
- Share weekly and monthly performance reports with clients.
- Align with the finance team on revenue & transfer reports.
**Requirements**:
- Bachelor's degree in marketing, communications, business, or a related field.
- 1-2 years of proven experience in client relations, account management, or a similar role within a media agency or related industry.
- Strong knowledge of media planning, advertising, and digital marketing concepts.
- Exceptional interpersonal and communication skills, both written and verbal.
- Demonstrated ability to build and maintain long-term client relationships.
- Excellent problem-solving and conflict resolution abilities.
- Detail-oriented with strong organizational and time management skills.
- Proficient in using CRM software, project management tools, and Microsoft Office Suite.
- Ability to thrive in a fast-paced and dynamic environment.
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