B2gaas Change
3 weeks ago
**About the role**:
The B2GaaS is a fully managed telephony service solution, Orange is responsible to perform release& change management activities for service
**Responsibilities**:
Manage Release activities on B2GaaS infrastructure.
Manage Release/change activities on B2GaaS for all B2GaaS customers.
Review Release Notes (RN) published by Orange engineering team.
Perform Feasibility study and risk assessment of new releases/changes for all B2Gaas services.
Initiate Change Advisory Board (CAB) with all stakeholders to discuss release/change management activities.
Initiate & lead CAB to approve or reject significant release/change projects.
Schedule release/change projects, and ensure availability of required resources (human, hardware, or software).
Interface with different teams involved in the release/change activities ensuring successful release/change.
Review all release/change projects for effectiveness and efficiency.
Lead continual improvement plans for Enterprise Telephony Change Management
Update LLD documents to reflect the changes implemented
**About you**:
Education/certification
Engineering, Computer Sciences or Telecommunications degree.
CCNP Voice or relevant experience.
ITIL certification is a plus
Experience
Minimum 3-4 years on IP Telephony experience / Data services.
Experience on Cisco IPT service implementation (CallManager, Voice mail system, attendant servers etc )
Multi-vendor knowledge is a plus.
Virtualization technology/service knowledge (VMware, etc )is a plus.
IP & Voice release management technical and design experience.
Project Management experience is a plus.
Ability to interface with multiple internal teams
professional skills
Customer Oriented Attitude.
Proactive.
Good interpersonal and communication skills.
Good time management, and organizational skills.
Good Presentation skills.
The ability to combine in-depth technical knowledge with outstanding customer service skills.
Problem Solving Skill.
Taking charge of complex projects and ensuring successful delivery on time.
Team Spirit.
**Department**:
Customer Services & Operations
**Contract**:
Regular
