Bicp Engineer

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**Envision Employment Solutions **is currently on the look for
**BICP Engineers **for one of our partners, a multinational telecommunication company.

**Job Summary**:
We are looking for people who share our vision: to enrich life through communication. Providing professional operations & maintenance support to Telecom Operators through daily interaction with support groups.

The BICP Engineer will be responsible for operations & maintenance and publishing of business reports as per the agreed SLA.

**Responsibilities**:

- Maintenance of BICP system to ensure up and running of the system.
- On-time delivery of business reports based on the agreed SLA
- Comply to SLAs with provided solutions
- Provide the detailed information for the problems solved and update the tools or the shift registers.
- Keep up the interaction with the teams working on the issues to avoid any time delays
- Technically support for resolving major incident. Perform Root Cause Analysis for repeating issues and escalate to provide permanent fix
- Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer
- Log detailed information for the problems solved and updates in the ticketing tool and into the shift register.
- Provide regular updates on high priority problems in timescales agreed with the business
- Conducts reviews on Problem and Known Errors that have been identified and action taken to verify that all steps were completed and the objective of the process was achieved
- Review and assessment of technical solution for major change. Evaluate impact of change from a solutions point of view
- Design technical solution ,i.e. capacity monitoring, system maintenance solution to improve operation effectiveness and efficiency;
- Provide work wise periodic status report to BO lead / PM (weekly, monthly)
- Available to work on urgent situations and on call basis during emergency (including holidays)
- Validating and maintaining the Known Error Database (KEDB) for Billing (not limited to charging, provisioning/ configuration and mediation Components)
- Update and maintain data used for reporting on technical and service capabilities
- Provide training to new members / system users and re-training to existing users on new functionalities
- Quick leaner of the required technical knowledge and team player

**Requirements**:

- Bachelor Degree in ECE/Computer Science (IT) / Computer Science/ or related fields.
- 5 to 8 years or more experiences in same field
- Good knowledge on Oracle, Linux, SQL
- Good scripting knowledge
- Good ITIL Knowledge
- Strong analytical and problem solving skills
- Excellent Troubleshooting skills

**KPI**:

- Scheduled work success rate
- Service request fulfillment rate
- % Incident Resolution Meet within Target
- % Problem Resolution Meet within Target
- % Changes done successfully without any issues
- Number of valuable knowledge contributed for KEDB
- Number of security and other compliance
- Customer Satisfaction

**Perks and Benefits**:

- Monthly net salary + bonus based on performance
- Transportation
- Mobile allowance
- Social insurance and Individual Medical Insurance (AXA)

**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us