Process Control
1 month ago
**Summary**:
Location: Cairo, Egypt #LI-Hybrid
About the Role:
As a Process Control & Commercial Projects Manager you will be responsible for leading and manage all aspects of the Sales Administration/ Operations team within a significant country including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. Manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives. Leading a key area of sales support within a significant county (Sales training, Analytics, Sales Operations). Develop an effective through training and coaching or management of key commercial programs.
This role reports directly into the Customer Service Lead and will work hand in hand with the interrelated cross function teams.
**About the Role**:
**Key Responsibilities**:
- Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and engaging HCPs for expense payout.
- Follow up on sales orders and provide status updates, update customer lists business wise.
- Research and resolve escalated problems and issues, including issues related to order management, accounting and invoicing.
- Communicate status of problems and solutions to customers and other appropriate parties.
- Ensure team adherence to all processes and working procedures related to customer service.
- Coordination of process changes and maintenance of customer service SOP’s.
- Ensuring new team members receive the required level of system support and training to efficiently and effectively perform appointed role.
- Approval of SOP/ GxP document as main responsible and accountable person for the content and the applicability of the mentioned procedures.
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
**Essential Requirements**:
- Bachelor's degree in any relevant discipline.
- Minimum 3 years of experience in relevant Commercial functions, Regulatory Affairs and/or Quality in MNCs in the Pharma/Healthcare industry.
- Excellent English Language proficiency.
- Proven track record in managing diverse stakeholders (Internal and External).
**Desirable Requirements**:
- People Management experience.
- Project Management experience.
- Master’s Degree in a relevant discipline.
**Commitment to Diversity and Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Novartis is a proud member of the_ ILO Global Business and Disability Network_ and the _Valuable 500_, _promoting the inclusion of people with disabilities in workplaces around the world. We also collaborate with international partners, such as _Disability: IN_, _Purple Space_, _and _Business Disability Forum_ to identify and develop best practice solutions to enable people with disabilities to participate as equal members of our organization.
**Skills**:
- Calls Handling.
- Curiosity.
- Customer Care.
- Customer Experience.
- Customer Relations.
- Customer Satisfaction.
- Customer Service.
- Customer Support.
- E-Learning.
- Field Service Management.
- Front-End Development.
- Order Management.
- Professionalism.
- Project Management.
- Sales.
**Languages**:
- Arabic.
- English.
Division
International
Business Unit
Innovative Medicines
Location
Egypt
Site
New Cairo
Company / Legal Entity
EG02 (FCRS = EG002) Novartis Pharma S.A.E
Functional Area
Sales
Job Type
Full time
Employment Type
Regular
Shift Work
No
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
-
Process Control
4 weeks ago
القاهرة الجديدة, Egypt Novartis Full time**Summary**: Location: Cairo, Egypt #LI-Hybrid About the Role: As a Process Control & Commercial Projects Expert, you will be responsible for ensuring proper communication, implementation, and follow up on commercial projects through the customer services department. Maintaining and updating contracts related to the customer service department in...
-
Internal Controller
4 weeks ago
القاهرة الجديدة, Egypt Bel Group Full timeThe Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local...
-
Finance Manager
2 months ago
القاهرة, Egypt Al-Futtaim Full time**Job Requisition ID**:164705 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...
-
Controls and Compliance Analyst
5 months ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: **Overview** The Controls and Compliance Analyst role will support Information Security processes to ensure quarterly Information Security control monitoring, testing and compliance initiatives. It will support InfoSec process teams to understand and implement control requirements. The role will also support the implementation of control mapping...
-
Control & Reporting Associate Manager
3 weeks ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: The Finance Control Lead will be responsible for the effective operation and monitoring of all key financial processes executed within the Cairo Capability Center (i.e. financial and management reporting, Procurement to Pay, Intercompany legal entity invoicing and settlement, AMENA intercompany eliminations), oversight of all outsourced financial...
-
Control & Reporting Associate Manager- Ap
4 months ago
القاهرة الجديدة, Egypt PepsiCo Full time**Responsibilities**: - This role reporting directly reporting to the Control & Reporting Sr. Manager. - This role is managing all the accounts payable section for NA BU, Ensure AP accuracy recording in accordance with PepsiCo P2P policies and US GAAP - Lead IBM team financial deliverables in AP from a technical perspective and meet reporting requirements...
-
Control & Reporting Senior Analyst - na Fobo
2 months ago
القاهرة الجديدة, Egypt PepsiCo Full time**Responsibilities**: **Financial Reporting** - This FTE will manage all of North Africa countries control scope (Reporting on HFM, Marketing sales curve, Distributors claims payments follow ups, COOPs review and actual spend reconciliation, review monthly rebates, manage all the accruals across all the entities, prepare the blackline, prepare Operating cash...
-
Control & Reporting Analyst
4 months ago
القاهرة الجديدة, Egypt PepsiCo Full time**Responsibilities**: - Execute financial reporting calendar / deliverables and ensure its accuracy before submission. - Ensure timely Monthly reporting package and variance analysis and Monthly Flash. - Ensure all unusual income statement / balance sheet / statement of cash flow variances resolved on a timely basis. - Complete periodic, quarterly & annual...
-
Control & Reporting Assistant Analyst (French
4 months ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: You are in charge of analyzing, monitoring and resolving pricing disputes. You prepare the monthly closing elements by centralizing and codifying all the disputes in your customer portfolio. **Responsibilities**: - **Management of the dispute database**: - Collect and complete information relating to customer disputes (deductions) in order to...
-
Control & Reporting Cash & Bank Analyst - Po1
3 months ago
القاهرة الجديدة, Egypt PepsiCo Full time**Responsibilities**: **Financial Reporting** - Ensure Cash & Bank accuracy reporting in accordance with PepsiCo C&B policies and US GAAP - Lead IBM team financial deliverables in C&B and meet reporting requirements as per agreed DTP (Desktop Procedures) - Provide visibility of full end-to-end (Cash & Bank) making sure of its effectiveness - Provide...
-
Operations Controller
3 weeks ago
القاهرة, Egypt Air Liquide Full time**How will you CONTRIBUTE and GROW?**: 1- Design, Implement, manage, communicate and control the referential controlling model. 2- Drive the periodic closing and runs the controlling model processes. 3- Establishes accurate business reporting with diagnoses based on facts. 4- Drive and coordinate the target & reforcasts processes within his/her scope. 5-...
-
Control & Reporting Assistant Supervisor - Agro
2 months ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: **We Are PepsiCo** PepsiCo is a leading name in North Africa’s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local...
-
Light Current Engineer
2 months ago
القاهرة, Egypt international control systems Full timeDesign of security and Low current systems (Access Control, CCTV, intruder Alarm, Fire Alarmetc.) - Interface with customers and perform analysis of business challenges, designs and accomplishes product presentations - Collaborate with project teams to have a successful implementation of the project with minimum cost. - Collaborate with project managers to...
-
Control & Reporting Assistant Supervisor - Accounts
2 months ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: **We Are PepsiCo** PepsiCo is a leading name in North Africa’s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local...
-
Control & Reporting Analyst - Balance Sheet Po1
5 months ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: Responsible for handing balance sheet accounts tracking and following up, booking related journal entries, providing analysis and COC, responding to business, sector, and audit requirement, and leading the quarterly balance sheet review forum. Also managing the Balance Sheet Review forum in quarterly basis through ensuring the completeness of the...
-
Financial Controller
3 weeks ago
القاهرة, Egypt inDrive Full timeEgypt, Cairo Hybrid Full-time Senior We seek an experienced Controller to join our team. This position reports to the Corporate Controller and will be working closely with the VP, Chief Accounting Officer, International Controllers, and Accounting Hubs. The Controller will play a pivotal role in managing accuracy and completeness of accounting records...
-
Quality Control Lead
3 months ago
القاهرة, Egypt 700Apps Full time**About the job**: 700Apps is looking for a skilled Quality Control Lead to join our dynamic team. As a Quality Control Lead, you will be responsible for overseeing the quality assurance processes of our software products, ensuring they meet both client expectations and industry standards. Your leadership will guide a team of quality control professionals as...
-
Document Controller
7 months ago
محافظة القاهرة, Egypt JLL Full timeJLL supports the Whole You, personally and professionally. About JLL We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business...
-
Quality Control Engineer
1 month ago
القاهرة, Egypt Müller`s Solutions Full timeAs a Quality Control Engineer at Müller's Solutions, you will play a crucial role in ensuring that our products meet the highest quality standards before they reach our clients. You will be responsible for implementing and managing quality control processes, conducting inspections, and collaborating with cross-functional teams to enhance product quality...
-
Pricing Coordinator
3 months ago
مصر الجديدة, Egypt international control systems Full time**Responsibilities**: - Participate in the development and management of pricing related processes and tools - Evaluate operations costs to develop pricing strategies while understanding the impact of pricing on profit margins - Produce accurate and complete freight quotations in response to inquiries made by external & internal customers and internal team...