
Supply Chain Fleet Supervisor
4 weeks ago
**Responsibilities**:
- Coach, mentor and guide team members to deliver consistent services at the defined SLAs/KPIs and drive operational efficiency & effecitivness and continuous improvement for the managed account.
- Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved efficiently and in full compliance with relevant legal, company and process requirements
- Accountable for data uploading, downloading & consolidation throughout their shift
- Accountable for OHS & NWOW survey results for his team and account.
- Responsible for software testing and bugs & downtime reporting for 7 different platforms and accountable for the communications with vendors regarding enhancements, operations and downtime
- Accountable for the implementation phases of ramp up & expansion plans in managed BU.
- Responsible for creating & updating all DTPs & PMs on SNOW
- Accountable for shift workload distribution based on the data inflow.
- Assist and provide evedince in incidents investigation related to inscope vehicles
- Train new agents on Fleet Control Tower systems and scope inaddition to coaching low performance agents
Qualifications:
- 0-1 years of experience in complex operations or shared services environement
- Team management experience
- Ability to work on different ticketing systems and apps.
- SQL, Power BI & Query knowledge is a plus
- Multi-tasking skills and ability to manage time effectively
- Commitment and compliance to high safety standards
- Service management and ticket management system experience
- Technical / Functional Skills & Knowledge of monitoring tools and Interface
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