Customer Care Specialist

3 weeks ago


مصر, Egypt Gotrah Ventures Full time

To provide helpful information, answer questions, respond to customer concerns, and act as a front line of support for customers by ensuring that customers are satisfied with products, services, and features.

**Responsibilities & Duties**
- Address customer issues and resolve them in a timely and efficient manner.
- Ensure that all valid customer concerns are being dealt with immediately.
- Take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.
- Listen to customer's concerns, issues, and questions.
- Resolve customer's concerns and answer customer's questions to the best ability.
- Maintain a positive attitude and calmly respond to customer's complaints.
- Help new customers to open accounts in our App.
- Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise.
- Recommend possible products to meet the customer's needs.

**Requirements**:

- ** Education**:Bachelor's degree**
- **Experience**:At **least 1-3 years of experience within a similar role in the retail industry.**
- **Knowledge**& Skills**:
**Excellent**
**customer service**
**Strong**
**communication skills**
**Computer**
- **Fluent in Arabic (KSA accent).



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