Greeter

FAR Group headquartered in Stafford, VA., is a Service-Disabled Veteran Owned Small Business that provides federal professional services, primarily engaged in providing advanced information technology, cyber security, management systems support, as well as business and infrastructure management services.

We are among the most innovative, respected, and ethical providers of technology solutions to the United States government. Our mission is to provide superior-quality, innovative, information technology solutions that help federal agencies best aid, serve, and protect the American people.

**Job Title**:Greeter

**Job Summary**:
FAR Group requires greeting services for the American Center Cairo (ACC) for a period of 6 (six) months.

We are looking for skilled and trained resources as onsite support agent, commonly known as “Greeter” to perform the following tasks:

- Greeter will be available at the Embassy’s West Gate (Visa Gate) at address 5 Tawfik Diab Street, Garden City, Cairo or North Gate at address 8 Kamal EL Din Salah, Garden City, Cairo, as needed.
- All work shall be performed from Sunday through Thursday from 08:00 to 16:30
- Greeter will receive ACC visitors at the entrance, as the first point of contact, before they go through the security check.

**Greeters’ responsibilities**:

- Greeter is responsible for providing professional, informed, courteous and friendly greetings to the visitors.
- Greeter is responsible for providing professional, informed, courteous and friendly greetings to the visitors.
- Greeter is responsible for answering any questions from ACC visitors, as per ACC guidelines.
- Greeters is responsible for helping ACC visitors orient themselves with the ACC processes, offerings, schedules, etc.
- Greeter will disseminate information to ACC visitors, in a professional, courteous and cheerful fashion to ensure that the ACC patrons have a comfortable, enjoyable and memorable visit at the ACC.
- Greeters is responsible for presenting the rules and regulations of the ACC, pertaining to membership, rules of conduct, security, etc.
- Distribute printed materials about the ACC and its programs, at the gates, when needed.
- Ensure that visitors to the ACC meet all the requirements for their visit before directing them to the ACC.
- For new members: Verify that applicants are 18 years of age or older, have a valid ID, and carry a photocopy of their ID
- Handle the confirmed registered list for ACC programs and organize entry of program participants.
- Receive returned ACC materials from members and place them inside the designated box at the west gate.
- Inside the ACC premises, greeter will support the ACC team with data entry of new ACC members.

**Qualifications and Skill Requirements**:

- Outstanding customer care service and ability to handle huge crowds
- Ability to handle visitors from different backgrounds and resolve issues that might occur outside the ACC entrance
- The ability to assist individuals with special needs
- The ability to identify needs according to the situation and respond appropriately and independently (with reference to the ACC)
- Fluent in Arabic and good command of English
- Self-confident, reliable, and flexible
- Good interpersonal communication and emotional awareness
- Presentable and abides by the ACC professional attire and grooming guidelines
- Keeps abreast of the ACC activities and programs (as will be trained by ACC staff)
- The ability to manage multiple tasks

Application Deadline: 19/01/2023