Professional - Quality Analyst
5 hours ago
Sutherland is seeking a reliable and detail-oriented person to join us as
**Quality Analyst.** We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
**Our Quality Analyst get to**:
**Define Sutherland’s reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction
**Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
**Keep management updated**: Relay important information in the form of timely and accurate reports
**Impact the bottom line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
**Qualifications**:
- Bachelor’s degree
- Experience with process documentation
- Be able to work in MS Office
- Have advanced-level knowledge of Excel
- Be able to work in a fast-paced environment
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
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