Technical Operations Adviser
3 months ago
**votre rôle**:
- Soutien à froid et à chaud
- Assurer un accompagnement et un soutien de proximité auprès des équipes opérationnelles et contribuer au traitement des cas complexes en coordonnant éventuellement différents interlocuteurs sur l’ensemble du parcours client
- Détecter les difficultés ou dysfonctionnements récurrents, en les analysant et en initialisant les actions d’amélioration
- Définir et décliner les actions d'accompagnement métier de manière individuelle ou collective (compétences SI, processus, technologies, posture relationnelle, etc.) en collaboration avec le manager.
- Contribuer à l'animation des équipes transversales, telles que des groupes ad-hoc ou des task forces, pour faciliter le traitement des sujets d'amélioration identifiés et soutenir l'implémentation efficace des solutions.
- Vous jouez un rôle clé en tant que partenaire privilégié d'un métier spécifique en coopération avec les managers opérationnels dans le but de permettre un niveau de performance adéquat et constant des équipes ; à ce titre, vous aidez à l’analyse des indicateurs, être force de proposition, et piloter la bonne mise en œuvre des actions.
- Formation
- Concevoir et dispenser des formations en mettant en œuvre les moyens pédagogiques les plus adaptés.
- Intégrer les nouveaux usages et outils digitaux dans les formations (méthodes agiles, Klaxoon, quizz...).
- Contribuer à la digitalisation des formations qui seront proposées en eLearning.
- Faire du coaching auprès des collaborateurs sur des points identifiés.
- Contribuer à l’évaluation et à la montée en compétences des opérationnels, et au suivi vers les managers.
- Contribution à des projets (Direction métier, opérationnels )
- Participer à la boucle d'amélioration continue des processus et systèmes d’information, en interface entre les équipes opérationnelles et les directions métiers/SI et contribuer globalement à la capitalisation en partageant les résultats avec ses pairs
- Faciliter la communication et la collaboration entre les équipes opérationnelles et les autres parties prenantes, en veillant à maximiser l'efficacité et la performance.
**votre profil**:
Un poste clé au cœur des activités du département Soutien Métier
- Connaître les processus, outils et pratiques de l’écosystème « Service Clients »
- Savoir communiquer avec pédagogie
- Apporter une contribution dans le diagnostic de cas complexes
- Être force de proposition
- Coopérer et savoir travailler en transverse
- Savoir accompagner le changement
- Maitriser les outils digitaux
- Français lu et écrit obligatoire
**le plus de l'offre**:
N/A
**entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
**contrat**:
CDI
-
Regional Security Adviser
4 months ago
القاهرة, Egypt UNFPA Full time**The Position**: The Office of the Security Coordinator (OSC) at UNFPA Headquarters, New York coordinates and leads the organization’s global response to safety and security management to enable the strategic direction of the Executive Director with regard to safety and security of UNFPA personnel, property and assets. OSC provides technical advice,...
-
Regional Adviser
4 weeks ago
القاهرة, Egypt World Health Organization Full time**Grade**: P5 **Contractual Arrangement**: Fixed-term appointment **Job Posting**: Nov 27, 2024, 12:23:22 AM **Closing Date**: Dec 18, 2024, 4:59:00 PM **Primary Location**: Egypt-Cairo **Organization**: EM/UHS UHC/Health Systems **Schedule**: Full-time **OBJECTIVES OF THE PROGRAMME**: Develop and support the implementation of programmes and...
-
Regional Adviser
3 months ago
القاهرة, Egypt World Health Organization Full time**Grade**: P5 **Contractual Arrangement**: Fixed-term appointment **Job Posting**: Oct 8, 2024, 4:46:56 AM **Closing Date**: Oct 29, 2024, 5:59:00 PM **Primary Location**: Egypt-Cairo **Organization**: EM/NMH Non Communicable Diseases and Mental Health **Schedule**: Full-time **OBJECTIVES OF THE PROGRAMME**: In collaboration with Member States,...
-
Technical Design Architect
2 months ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: **Job Purpose** Technical Design Architect Responsible for the technical leadership of cloud-based solutions within the organization. his main mission is to design, develop, and implement robust, scalable, and secure cloud architectures that align with business objectives. **Handover Presales/Build phase** - Participates to the internal...
-
Head of E-payment Technical Operations
2 months ago
القاهرة, Egypt Ethics HR Full timeLead and manage the technical operations team responsible for ensuring the availability, performance, and scalability of electronic payment systems. - Oversee the certification processes required for electronic payment systems, including PCI DSS, EMV, and other industry-specific standards. Ensure continuous compliance with these standards. - Implement and...
-
Director Business Operations
3 days ago
القاهرة, Egypt World Health Organization Full time**Grade**: D2 **Contractual Arrangement**: Fixed-term appointment **Contract Duration (Years, Months, Days)**: 2 years **Job Posting**: Dec 22, 2024, 12:10:06 AM **Closing Date**: Jan 12, 2025, 4:59:00 PM **Primary Location**: Egypt-Cairo **Organization**: EM/BOS Business Operations **Schedule**: Full-time **PURPOSE OF THE POSITION**: **DESCRIPTION...
-
Operations Executive
1 month ago
القاهرة, Egypt Knight Frank Full time**Overview** We are currently seeking an Operations Executive experience in overseeing facilities management service providers, with a working knowledge of transitions management, functionality of property management systems and interfacing with stakeholders and tenants. **Responsibilities** - Oversee the technical operations of the Total Facilities...
-
Technical Operations Specialist
3 months ago
القاهرة, Egypt Advansys Full timeManage and maintain Linux-based systems, ensuring performance and reliability. - **Manage and support UiPath Automation Suite**, ensuring its effective integration with our infrastructure. - Work with the infrastructure team to resolve technical challenges and optimize RPA solutions. - Continuously monitor system performance and recommend improvements or...
-
Technical Officer
2 months ago
القاهرة, Egypt World Health Organization Full time**Grade**: P4 **Contractual Arrangement**: Fixed-term appointment **Job Posting**: Oct 27, 2024, 6:59:26 AM **Closing Date**: Nov 17, 2024, 4:59:00 PM **Primary Location**: Egypt-Cairo **Organization**: EM/WHE WHO Health Emergencies Programme (WHE) **Schedule**: Full-time **OBJECTIVES OF THE PROGRAMME**: The mission of the WHO Health Emergencies...
-
Delivery Account Operations Manager
1 week ago
القاهرة, Egypt Xerox Full time**About the role**: - Sets priorities for team to ensure task completion; coordinates work activities with other supervisors - Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills - Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and...
-
Technical Assistance Team Manager
3 months ago
القاهرة, Egypt Amentum Full timeAmentum is actively seeking a Technical Assistance Team Manager for International Fleet Support under the Naval Sea Systems Command (NAVSEA) PMS 326 Follow-On Technical Support (FOTS) contract. **This is a full-time position, and the work location will be at the Egyptian Naval Base in the port of Alexandria, Egypt. **This position includes a competitive...
-
Program Manager
4 months ago
القاهرة, Egypt ACCESS Health International Full time**POSITION VACANT**:Program Manager (Operations and Growth) **, ACCESS Health International, Cairo, Egypt **ORGANIZATION BACKGROUND**: **ACCESS Health International (AHI) **is a non-profit, think tank, and advisory group, aiming to improve access to high-quality and affordable healthcare for all people. **AHI **advises national and regional governments and...
-
Regional Adviser
2 months ago
القاهرة, Egypt World Health Organization Full time**Grade**: P5 **Contractual Arrangement**: Fixed-term appointment **Job Posting**: Oct 28, 2024, 3:08:51 AM **Closing Date**: Nov 18, 2024, 4:59:00 PM **Primary Location**: Egypt-Cairo **Organization**: EM/DCD Division of Communicable Disease Control **Schedule**: Full-time **OBJECTIVES OF THE PROGRAMME**: The department of UHC (Universal Health...
-
Operation & Maintenance Manager
2 months ago
القاهرة, Egypt SYSTRA Full time: SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the...
-
School Principle
4 months ago
القاهرة, Egypt ElSewedy Technical Academy - STA Full timeSet performance objectives for students and teachers. Implement and monitoring school policies and safety protocols. - Oversee school’s day-to-day operations and handling disciplinary matters. Ensure the use of modern educational strategies and methods in coordination with the Educational Guidance. Collaborate with teachers to set and achieve...
-
Technical Writer
2 weeks ago
القاهرة, Egypt Thales Full timeAbout Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get...
-
Customer Technical Manager
1 week ago
القاهرة, Egypt Ericsson Full time**Join our Team**: **About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customers on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer...
-
Telephone Operator
4 months ago
القاهرة, Egypt Marriott International, Inc Full time**Job Number** 24141558 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls, requests, questions, or...
-
IT Operations Coordinator
2 months ago
القاهرة, Egypt ASWAT Full time**Join Our Team as an IT Operations Coordinator at ZIWO - Based in Cairo** Are you a proactive, skilled professional with a passion for delivering exceptional technical support? ZIWO, the leading Cloud Contact Center Solution in the GCC, is looking for a dedicated **IT Operations Coordinator** to manage and elevate our technical support operations. If you...
-
Operations Finance Analyst
4 months ago
القاهرة, Egypt ABB Full time**Operations Finance Analyst**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...