Technical Lead

3 weeks ago


القاهرة, Egypt DeepSource Technologies Full time

**Job Purpose**:
To ensure the effective design and implementation of observability solutions that support the Unified IT Command Center in monitoring and improving the performance of IT services and infrastructure.

**Responsibilities**:

- Assist in the development of SLIs, SLOs, and SLAs, ensuring they align with organizational objectives and enhance operational resilience.
- Guide the integration of monitoring technologies into workflows to provide end-to-end visibility and early detection of performance issues.
- Regularly assess the effectiveness of observability systems and recommend improvements to enhance service reliability and efficiency.
- Collaborate with cross-functional teams to ensure observability systems meet the needs of the Unified IT Command Center.
- Provide technical guidance and mentorship to staff on observability best practices and methodologies.
- Conduct ongoing evaluations of observability processes and architectures to ensure scalability with organizational growth.
- Lead initiatives to optimize the use of monitoring technologies to support proactive incident resolution and performance management.
- Architect and deploy Dynatrace in on-premise environments (Managed version), ensuring optimal performance, scalability, and security.
- Lead the design and implementation of enterprise-wide Dynatrace dashboarding strategies, including custom dashboards for IT and business stakeholders.
- Define best practices for ITOM integrations between Dynatrace and ITSM platforms (ServiceNow, BMC) for automated incident handling.
- Develop API-based integrations to automate data extraction, event correlation, and reporting across observability platforms.

**Requirements**:

- Bachelor's degree in IT, Computer Science, or a related field.
- Minimum of 5-8 years of experience in observability solutions, and performance monitoring

Technical qualifications:

- Practical experience with defining operational metrics (e.g., SLIs, SLOs) and tracking them across distributed systems.
- Problem-solving abilities with the capacity to provide actionable recommendations.


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