Casa Technical Owner Operation

2 weeks ago


مصر, Egypt Orange Business Full time

**About the role**:

- Managing CASA (Centralized Administration Service Area) productions/changes on different solutions validated by CASA Engineering.
- Providing 24*7 technical support for CASA infrastructure servers used for CASA (oncall is required during none business hours).
- Managing accounts for all CASA tools (creation, deletion and modification).
- Managing all services used for CASA Admin Zone for our internal OBS customers.
- Deploy Patches and new releases on CASA servers with different OSs.
- Tracking/Solving all CASA incidents raised by servers’ owners.
- Testing new packages provided by CASA solutions for validation before their deployment.
- Reporting server usage (for license purposes).
- Working on proactive event management process.

**About you**:

- Very good understanding of CASA services (Ex. CyberArk, WSUS, KMS, WSUS, Antivirus, NTP ,...)
- Very good understanding of IT & networking fundamentals (CCNA is a plus).
- Very good understanding of Linux and windows operating systems.
- Very good understanding of SNMP protocol and MIBs hierarchy.
- Good Understanding in Scripting (Perl, Bash)
- Good understanding of Oracle DB Fundamentals.
- Very Good understanding of VMware Technologies.
- Good Presentation skills.
- Good understanding of ITIL processes (ITIL Foundation).
- Very good communication, facilitation and customer facing skills.
- MSCE is a plus.

**Additional information**:
Educational background:

- Computer, Communications or Electronics B.Sc. or B.Eng. Degree.
- Soft Skill/Business Courses (Time management, facilitation skills, interpersonal skills, communication skills...) is a plus.
- Professional Experience:

- At least 3 years of IT professional experience.

Languages:
English, perfect Written and Spoken
French is a big plus

**Department**:
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

**Contract**:
Regular



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