Supervisor, Edw

About the job Supervisor, EDW & BI operations Support

**Purpose of the job**

Ensure the delivery of the DWH required developments towards the agreed scope in a timely manner within the allocated human and money resources and according to the standard quality measures as per the Orange development and project management methodology.

**Duties and responsibilities**
- Provide support for all production environments like data platforms ETL, Teradata and data lake clusters.
- Diagnose, prioritize and escalate and follow up on any out of line production issues and show stoppers.
- Resolve all incidents, service requests within SLA targets.
- Willing to work on-call, on-site & multiple sites and shifts in a 24 X 7 environment.
- Ensure loading jobs on all platforms finalize as per the SLA.
- Handle any new deployment and rollback actions.
- Monitor Platform performance and advise if any enhancement needed.
- Ensure integrity, consistency and security across all DWH development components (ETL, BI and Dashboard).
- Work in concert with different team leaders to ensure successful work progress according to the customer specifications and agreed project milestones.

**Job specification**

**Education**
- B.Sc. Computer Engineering or equivalent

**Experience**
- At least 4 years of experience in information systems and systems analysis
- Experience in telecommunications business solutions is an asset
- Experience in DWH development and support.

**Skills and Abilities**
- Fluent English and Arabic is a must.
- Ability to work in a fast-paced, dynamic environment, handling multiple concurrent projects and tasks.
- Flexibility in dealing with people with diverse working styles.
- Ability to work under pressure ad restricted time lines.
- Strong information systems background.
- Database design/modeling experience (relational/dimensional modeling experience) is an asset.
- Data Warehousing background.