Cvm Manager

2 months ago

الجيزة, Egypt Orange Egypt Full time

**Purpose of the job**

Manage the B2B Customer Value Management to enhance the customers engagement with an unmatched experience to guarantee better revenue monetization and higher penetration.

**Duties and responsibilities**
- Manage the CVM team with the focus of data and recharging acceleration
- Develop base management strategy and implementation of activities across all segments for customer revenue enhancement, base retention, churn control and unmatched experience
- Introduce and design new CVM models to fulfil the main KPIs
- Analyze and monitor the customers behavior and trends on daily basis
- Plan all CVM campaigns and projects to achieve related KPIs efficiently
- Manage all stakeholders that will be part of the execution to ensure that all campaigns developed by CVM are reliably executed in systems and other customer channels
- Own the base segmentation to guarantee high customer engagement with a profitable margin
- Measure the campaigns pick up and propose moves in a response to the initiatives results/impact

**Job specification**

**Education**

Bachelors degree from a recognized university in Business Marketing, Business administration, Economics Experience

**Experience**

7-10 years experience (Minimum of 4 years of CVM experience (preferably in Telecommunication industry)

**Skills and abilities**
- Ver high analytical skills
- Fluent in English
- Advanced Microsoft skills
- Minimum awareness of AI capabilities
- Power BI is a plus
- Flexibility & ability to work in a team
- Strong Communication Skills

**Contrat**:
CDI

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