Senior Quality Assurance Specialist
20 hours ago
**NAOS Talents **is looking to hire a **Senior Quality Assurance Specialist **for **a leading global car-sharing company.**
- **Objectives of this Role**:
- Interpret, build upon, and comply with company quality assurance standards.
- Carefully maintain a complaint and nonconformance processing through records. and tracking systems, including root causes and corrective actions.
- Document quality assurance activities with internal reporting and audits.
- Develop new standards for service with improvements as needed and create testing protocols for implementation across all service lines.
- Identify training needs and take action to ensure company-wide compliance.
- **Daily and Monthly Responsibilities**:
- Providing high-quality car and driver services meeting customer needs in car rental services and providing them with quality services.
- Preparing and implementing quality assurance policies and procedures.
- Performing routine inspections and quality tests.
- Plan, execute, and oversee inspection and testing of services to confirm quality conformance to specifications and deliverables.
- Assist operations in tracking, documenting, and reporting quality issues.
- Analyze and investigate customers' complaints or reported quality issues to ensure closure following company policies and procedures.
- Documenting quality assurance activities and creating audit reports.
- Seek customer satisfaction, taking into account their requirements.
- Making recommendations for improvement.
- Increase customer satisfaction by managing Google Customer Reviews and company ratings on RentalCars.
- Identification of measures for a sustainable increase in customer satisfaction and service quality and to reduce customer complaints.
- Develop or update company inspection procedures to ensure capture and investigation, as well as proper documentation of complaints.
- Analyzing problem logs to identify and report recurring issues to the quality manager.
- Addressing and discussing issues and proposed solutions with the quality manager
**Education, Skills & Qualifications**:
- Bachelor’s degree in any related field.
- Years of Experience**: 4 - 6 Years of experience**
- Valid driver’s license.
- Work under mínimal supervision and have excellent time management skills.
- Professional certification, such as **Six Sigma or Quality Auditor.**:
- Superb computer competence, including database management.
- Knowledge of quality assurance terminology, methods, and tools.
- Analytical, problem-solving, and decision-making skills.
- Good communication skills, both verbal and written.
- Strong attention to detail.
- Background in customer experience management.
- Excellent written and verbal communication skills in English.
- Demonstrated knowledge of testing best practices, version control practices, and defect management practices.
**Salary and Benefits**:
- Gross Salary Range**:9,000 - 13,000 LE**
- Bonus Scheme: 1 Month bonus based on evaluation - Paid quarterly
- Medical Insurance Coverage
- Social Insurance
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