Digital Itsm Consultant vois
3 weeks ago
**Role purpose**:
to drive, design, implement and support the Network Ticketing system based on Remedy/Helix technology thatt will manage the whole NW indicent and change items within different Local markets and Vodafone Group as part of Gamma strategy
Supports vision and strategy for Zero touch Operartions and relevant contribution to cross domain projects and programs.
Evangelist for golden rules of systemamic reuse, standard tools, always on and security by design.
Relevant contribution to cross domain projects and programs with multi-discipline and multinational character
**Key accountabilities and decision ownership**:
Accountable for technical delivery of ndew processes and new markets in central NW Helix
Works as senior analyst and responsible for technical designs.
Works with Product owner for strategy and blueplint
Interacts with the business stakeholders and process owners
Involved in bidding process and pre-sale activities
Works as a senior developer for specific challenge.
**Key performance indicators**:
Successful delivery Helix systems Designs
Successful technical implementations of requirements
Completion of deliverables in time
High degree of engagement/Ability to work in an overly complex organization and stakeholder landscape
**Core competencies, knowledge and experience**:
6-8 Overall years of experience in Remedy/Helix and a minimum of 5 years working in Network environments
Proficient in ITIL methodology and especially change and configuration management processes
Good analytical and problem-solving skills and ability to deliver excellent results and deliverables within projects and programmes.
Excellent documenting and oral presentation skills.
Ability to work in a complex ecosystem and manage priorities accordingly.
**Must have technical / professional qualifications**:
Essentials
Extensive technical knowledge in Remedy/Helix as developer and solution design
ITIL and ITSM proficient. Knowledge of BMC Remedy
Technical expertise in TMForum API
Ability to work with business partners and stakeholders to help define requirements and
Desired
Solid understanding of virtualization, containerization, and cloud technologies
Experience with producing business cases, UML & Service modelling, or Business Process Modelling experience.
Demonstrated experience developing system integration and automation capability to improve operational response time and accuracy in diagnosing and resolving issues.
Demonstrated ability to evaluate system efficiency, develop system performance metrics, and drive continual process improvement of IT/network management systems.
**#_VOIS #movewithus**:
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