One Care Specialist

3 weeks ago


مصر, Egypt Ocean Network Express Full time

**Job Purpose & Primary Job Responsibilities**
As OneCare Service Agent you are responsible for providing frontline responses to queries from our OneCare clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels.
- Provide efficient solutions and initiate proper alternate options for resolving the issues/cases.
- Accurate coordination of customer requests to ensure that all requests directed to the right paths and processed effectively.
- Communicate effectively with customers and handle them in a reliable and professional manner.
- Ensure good collaboration and communication within departments.
- Managing and resolving customer complaints.
- Identify and esclate cases to Supervisors Or other departments based on case nature categories when required.
- Follow up customer cases, and ensure case handle/closure within KPIs frame.
- Reasearching required information using available resources and systems.
- Positive listening to customers' problems/ queries, classifying their requirements to identify the suitable prompt action.
- To be solid link between external customers and internal departments in order to clarify and solve case situation.

**Required Skills and competencies**
- Preferably 8 -10 years of work experience within shipping field.
- Strong communication skills, customer service oriented.
- Flexibility and creativity in problem solving.
- Good knowledge of Excel.
- Articulate, clear oral and written communication skills in English.
- Enthusiastic team worker.
- Able to work under any circumstances.

**What We Offer?**
- Competitive salary.
- 21 Holiday days per year.
- 13th month payment.
- Social Insurance.
- Medical Insurance.
- Commuting Allowance if needed.

**Your Application**:
Athar Zahran - HR Senior Advisor.
If you have any questions about this position, please contact name and contact details.



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