Real Time Analyst
4 months ago
**Company Description**:
Teleperformance is a global digital business services company that delivers advanced, digitally powered business solutions to streamline the operations of the world's best brands. With global scale and local presence, Teleperformance is committed to supporting communities, clients, and the environment.
The RTA must manage the following KPIs: FC engagement/Accuracy, QoS/EQ/SL, AHT, Shrinkage, Marginand makes sure that all the real time adjustments, actions and analysis are done accurately and on time. By having a good knowledge of the account specific KPIs, the contract, the bonus/malus and the daily challenges.
**Responsibilities**:
1.Takes in charge the Real time reporting's and analysis:
**QMAT tracker understanding and utilization**
**Enclosure understanding and utilization**
**All Best WFM related tasks and action**
**Regular Communication with CCM and ACCM**
**Create and decide the task list of the team for each different scenario**
2.Forecast and anticipate the day/weal:
**Analyze historical and real time result to project and anticipate the day**
**Create action plans based on the different scenario on the account**
**Communicate with operation on the projected scenarios and actions, and give a real time follow up to ACCM/CCM**
**Ensure that the actions are done by the team and the ops**
3.Participate to the different ops & WFM Meeting
**Weekly/Daily meetings with the MCC to discuss the priorities and KPIs**
**Participate to the Ops meeting to share advice and recommendations (DSM, Intraday meeting)**
**Weekly meeting with the ACCM/CCM to coordinate and decide major action plans**
**Escalates, discuss and shares the intraday/daily challenges with the ACCM/CCM to decide efficient actions**
**Job Requirements**
**Requirements**:
- Proficiency in German and English is a must (B2 or above)
- Bachelor’s degree or equivalent experience in a call center or business-related field (e.g., RTM, WFM)
- 2 years of experience in an inbound/outbound call center or equivalent
**Specific Skills**:
- ACD tools (Avaya, Genesys etc.)
- Data and reporting tools (Excel, Access, Cognos)
- Datamining skills (Scoring, Segmentation etc.)
- CCMS knowledge (Reporting's related to ABS, Attrition, FTE etc.)
**We offer you**
- A great team, high level of independence, and room for creativity in a growth-oriented, innovative, and globally active company.
- A dynamic work environment: flat hierarchies, direct communication from intern to CEO, open doors, short distances, helpful and dedicated colleagues.
- A passionate work environment where employee well-being matters, and access to free fruit, a company football team, or a kicker table in the break room is a given.
-
Financial Analyst
4 months ago
القاهرة, Egypt manazel develpment Full timeThis is a full-time on-site role for a Financial Analyst at Manazel Developments, located in Cairo, Egypt. As a Financial Analyst, you will be responsible for financial planning, analyzing financial data, preparing and interpreting financial statements, and reporting on financial performance. Your role will involve providing valuable insights and...
-
Part Time Data Analyst
2 months ago
القاهرة, Egypt Payless Kitchen Cabinets Full time**JOB TITLE: Data Analyst** **JOB TYPE: Part-time** **LOCATION: Remote** **SCHEDULE: Monday-Friday, 9:00am - 1:00pm PST** **COMPENSATION: To be discussed by Hiring Manager** **Our Story**: We're a family owned and operated, kitchen, bath, and flooring remodeling company located in Southern California. We've been in business for over 35 years, and are...
-
Research Analyst
4 months ago
القاهرة, Egypt Knight Frank Full time**Overview** The Middle East Research team is looking to recruit a dedicated, enthusiastic, and hardworking Analyst to further its research capabilities, offering and goals. Knight Frank’s research teams are recognized globally for being thought leaders, covering all property sectors, and we wish to further entrench our position in the Middle East with...
-
Part Time Data Analyst
4 months ago
القاهرة, Egypt Payless Kitchen Cabinets Full time**JOB TITLE: Data Analyst** **JOB TYPE: Part-time** **LOCATION: Remote** **SCHEDULE: Monday-Friday, 9:00am - 1:00pm PST** **COMPENSATION: To be discussed by Hiring Manager** **Our Story**: We're a family owned and operated, kitchen, bath, and flooring remodeling company located in Southern California. We've been in business for over 35 years, and are...
-
Operations Analyst
3 months ago
القاهرة, Egypt IFC Systems Corporation Full time**Operations Analyst** **Job #**: - req29362**Organization**: - IFC**Sector**: - Operations**Grade**: - GE**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Cairo,Egypt**Required Language(s)**: - English**Preferred Language(s)**: - Arabic**Closing Date**: - 9/27/2024 (MM/DD/YYYY) at 11:59pm...
-
Big Data Analyst
3 weeks ago
القاهرة, Egypt Advansys Full time**Advansys** is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including...
-
Product Analyst
2 weeks ago
القاهرة, Egypt Starkflow Full time**Job Title: Product Analyst** **Job Location: Bahrain, Egypt & Lebanon [REMOTE]** **Job Type: Full Time/Permanent** **YOE: 3+ years** **Role Overview**: As a Product Analyst, you will be responsible for analyzing and interpreting data related to product development and performance. Your role involves providing insights to support decision-making processes...
-
Fresh Real Estate Sales
4 months ago
القاهرة, Egypt The Address Investments Full timeThis is a full-time on-site role for a Property Consultant located in New Cairo. As a Property Consultant at The Address Investments, your day-to-day tasks will include consulting with clients, providing excellent communication and customer service, and making sales in the real estate market. You will be responsible for assisting clients in finding their...
-
Real Estate Acquisitions Manager
4 months ago
القاهرة, Egypt The Easy Home Offer Full timeAre you skilled and ambitious real estate professional seeking an opportunity to earn a lucrative income? Look no further! The Easy Home Offer, a leading real estate investment company, is actively seeking a talented Real Estate Acquisitions Manager to join our dynamic team. With the potential to earn $100k+ annually, this is an unparalleled opportunity for...
-
Business Analyst
4 weeks ago
القاهرة, Egypt Tagway RFID Full timeJob description Company Description Tagway is a pioneer in RFID technology, providing cutting-edge solutions for inventory management, asset tracking, automated stock checks, and enhanced theft prevention solutions. With over 15 years of experience and 2000+ users across 26 countries, Tagway is a trusted inventory partner globally. The company caters to...
-
Forex Analyst
2 weeks ago
القاهرة, Egypt Primex Broker Full timeJob description **Company Description** PrimeX Capital is a leading player in the CFD markets, dedicated to providing a robust and user-friendly trading experience. With a focus on innovation, speed, and credibility, the company prioritizes ethics, services, and technological advancements to meet the needs of its clients. PrimeX Capital offers deep ECN...
-
Operations Analyst
3 months ago
القاهرة, Egypt World Bank Group Full time**Job #**: - req29362**Organization**: - IFC**Sector**: - Operations**Grade**: - GE**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Cairo,Egypt**Required Language(s)**: - English**Preferred Language(s)**: - Arabic**Closing Date**: - 9/27/2024 (MM/DD/YYYY) at 11:59pm UTC**Description** IFC — a member...
-
Cluster Analyst
3 weeks ago
القاهرة, Egypt Nestlé Full time**Cluster Analyst** Full-time Department: Finance **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. Responsible for the financial...
-
Real Estate Cold Caller
3 months ago
القاهرة, Egypt smartchoicehomebuyers.com Full time**Job Overview**: Smart Choice Home Buyers is on the lookout for a motivated and results-driven Real Estate Cold Caller to join our expanding team. In this fully remote role, you will be responsible for reaching out to potential property sellers, identifying investment opportunities, and initiating the sales process. Your efforts will play a crucial part in...
-
Developer Relationship Specialist
3 months ago
القاهرة, Egypt Nawy Real Estate Full timeThe Developer Relationship Specialist is responsible for managing relationship with all real estate developers, increase commissions and improve collection cycles with developers. This includes working with different departments across the company. - Develop and maintain strong relationships with all real estate developers. - Be the primary point of...
-
Senior Financial Analyst- Middle East
2 months ago
القاهرة, Egypt Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life **:Partner with Middle East functional and business leaders to meet regional goals and...
-
Real Estate Sales Agent
4 months ago
القاهرة الجديدة, Egypt Employ me Full time**Job Title**:Real Estate Sales Agent **Location**: new cairo **Job Type**: Full-Time **Qualifications**: Bachelor’s degree in Business or a related field. Proficient in Microsoft Office. A personal vehicle is preferred. 3 years brokerage experience is a must 3 years brokerage experience in the same title (Managers & Team leaders) is a must Have a...
-
Financial Analyst
3 months ago
القاهرة, Egypt Anasia Full time**Financial Analyst** **Job Type**: Full Time **Location**: Cairo, Egypt **Category**: Finance **Qualifications**: - Bachelor’s degree in Finance, Accounting, or a related field. A professional certification (e.g., CFA, CPA) is a plus. - Proven work experience as a Financial Analyst or in a similar role. - Proficiency in financial modeling,...
-
Business Analyst
4 months ago
القاهرة, Egypt Envision Employment Solutions Full timeEnvision Employment Solutions is currently looking for a Business Analyst for one of our partners, a global leader in consulting, digital transformation, technology and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed. **Responsibilities**: - Elicit and prepare customer’s business...
-
Junior Accountant Receivable
2 months ago
القاهرة, Egypt Namaa Real Estate Full time**About us** NAMAA is a pioneering progressive company with a model real estate portfolio based in Cairo, Egypt. We provide ergonomically designed B2B work solutions to meet the needs of the entire business community. Our business lines focus on innovative solutions that enhance space and productivity for our clients. **Role Description** This is a...