Cluster Catering Sales Manager
3 weeks ago
**Do you see yourself as a Catering Sales Manager?**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
**Your day to day**
Reporting to the Director of Events, in this role you will develop catering business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction. Oversee client functions to ensure customer satisfaction. You will be responsible for booking and servicing myriad events in the medium to large range.
**DUTIES & RESPONSIBILITIES**:
- Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded. Actively prospect and qualify new business.
- Negotiate meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts and/or banquet/catering event orders.
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
- Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotels standards. Ensure deficiencies are corrected by appropriate personnel.
- Welcome group contact upon arrival at function and ensure guest satisfaction.
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
- Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
- Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
- Perform other duties as assigned.
- Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
- Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.
- Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
- May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.
- May assist client in menu planning. May coordinate food, beverage, table arrangements and decorations with Banquet Department.
**What We Need From You**
**QUALIFICATIONS**:
Some College required, a degree in a related field is preferred. A minimum of 1-2 years sales, catering or event related experience in a luxury environment is required, or equivalent combination of education and experience. Knowledge of hotel and food & beverage operations preferred. Must speak fluent English. Other languages preferred.
**Other**:
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, tradeshows, conventions, etc.
- May be required to work nights, weekends, and/or holidays.
**What We Offer**
The hourly pay range for this role is $27.00 to $38.00. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at
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