Collection Manager

2 weeks ago


مصر, Egypt Otis Full time

Date Posted:
2024-02-04

Country:
Egypt

**Location**:
215 One Kattameya,Cairo- Company Overview: At Otis, we are a global leader in the manufacture, installation, and service of elevators, escalators, and moving walkways. Our innovative solutions and commitment to excellence have made us a trusted name in the industry, serving a diverse range of customers worldwide.
- Responsibilities:

- Lead and manage a team of collection agents, providing guidance, training, and support to ensure team success.
- Develop and implement effective collection strategies and procedures to maximize debt recovery while maintaining customer relationships.
- Monitor and analyze collection performance metrics, providing regular reports and recommendations for improvement.
- Handle escalated customer inquiries and complex collection cases, demonstrating a strong understanding of collection laws and regulations.
- Collaborate with other departments, such as finance and customer service, to streamline collection processes and improve overall customer experience.
- Oversee the identification and recovery of old dues related to our elevator and escalator services, implementing specialized strategies for aged accounts to optimize collection outcomes.
- Manage the process of dispute reversal, working closely with relevant stakeholders to address and resolve customer disputes related to our products and services and facilitate debt recovery.
- Ensure compliance with all relevant laws and regulations governing debt collection practices.
- Continuously assess and improve collection practices and procedures to optimize efficiency and effectiveness.- Qualifications:

- +3 years of experience in similar position.
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in a collection management role, with a strong understanding of debt collection best practices and regulations.
- Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions to improve collection performance.
- Exceptional communication and interpersonal skills, with the ability to handle challenging customer interactions.
- Proficiency in relevant collection software and tools, with the ability to leverage technology to enhance collection processes.- We offer competitive compensation and benefits, along with opportunities for professional growth and development in a dynamic and collaborative work environment.
- Thank you for considering joining our team at Otis
- Company Overview: At Otis, we are a global leader in the manufacture, installation, and service of elevators, escalators, and moving walkways. Our innovative solutions and commitment to excellence have made us a trusted name in the industry, serving a diverse range of customers worldwide.
- Responsibilities:

- Lead and manage a team of collection agents, providing guidance, training, and support to ensure team success.
- Develop and implement effective collection strategies and procedures to maximize debt recovery while maintaining customer relationships.
- Monitor and analyze collection performance metrics, providing regular reports and recommendations for improvement.
- Handle escalated customer inquiries and complex collection cases, demonstrating a strong understanding of collection laws and regulations.
- Collaborate with other departments, such as finance and customer service, to streamline collection processes and improve overall customer experience.- Qualifications:

- +3 years of experience in similar position.
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in a collection management role, with a strong understanding of debt collection best practices and regulations.
- Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions to improve collection performance.
- Exceptional communication and interpersonal skills, with the ability to handle challenging customer interactions.
- Proficiency in relevant collection software and tools, with the ability to leverage technology to enhance collection processes.- We offer competitive compensation and benefits, along with opportunities for professional growth and development in a dynamic and collaborative work environment.
- Thank you for considering joining our team at Otis
- Oversee the identification and recovery of old dues related to our elevator and escalator services, implementing specialized strategies for aged accounts to optimize collection outcomes.
- Manage the process of dispute reversal, working closely with relevant stakeholders to address and resolve customer disputes related to our products and services and facilitate debt recovery.
- Ensure compliance with all relevant la



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