Education Counsellor

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_**_ _**_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._**
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia._
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities._
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success._

**POSITION PURPOSE**

**RESPONSIBILITIES**

**_ Student Counselling_**
- Counsel prospective students to identify appropriate study options including suitable courses and institutions.
- Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students’ needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.
- Support the student through the admissions, visa and pre departure processes.
- Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
- Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.

**_ Delivering Results_**
- Identify opportunities to generate leads and effectively leverage these opportunities. e.g. determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and established effective relationships with them.
- CRM system is used to support the end to end counselling process including the capture and follow up of all leads and opportunities to close sales.

**_ Business Development_**
- Identify new business opportunities in consultation with the BUM
- Maintain regular contact and activities with key accounts (schools, scholarship bodies)

**_ Customer Service_**
- Act with the highest level of accountability with students, clients and colleagues.
- Assist students with on-arrival issues or and refer to appropriate agencies where necessary
- Build strong relationships with network counsellors to enable ongoing support of students onshore.

**_ Client Relationships_**
- Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
- Work with Business Unit / Operation Managers and institution representatives to developing strategies to effectively promote institutions.
- Act with integrity and professionalism in all interactions with client representatives.

**_ Team Work_**
- Support Business Unit Manager / Operation Manager / Marketing Teams in the organisation of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.
- Provide input on marketing or promotional activities to encourage student numbers.
- Promote IDP through activities such institution visits, seminars, exhibitions, student associations etc.
- Assist in the identification of opportunities and threats within the local market.
- Attend, lead and participate in office level meetings and activities to support sharing of information, knowledge and expertise for the benefit of the team as a whole.
- Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP’s student placement and IELTS operations.

**_ Communication_**
- Follow up effectively with students and institutions to ensure enrolment activities are completed effectively.
- Effectively present relevant information to students, clients and other key stakeholders as required.
- Provide regular updates to line manager to inform them of progress, challenges and / or support that may be required.

**WHAT WE'RE LOOKING FOR**
- Previous experience as a counsellor is a must.
- Educated to bachelor’s degree level or equivalent.
- Fluent in English and Arabic.
- Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.
- Knowledge of education institutions, admission processes, immigration requirements and their international operations.
- Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, inst