Service Advisor
2 weeks ago
**Job Requisition ID**:165677
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
**Overview of the role**:
The primary focus of this role is to be the point of contact for customers and the Honda service department by greeting customers, assessing their vehicle issues, preparing job cards, scheduling appointments, and maintaining communication regarding the status of the vehicle to ensure excellent customer service.
**What you will do**:
- Greet customers and actively listen to requests and concerns
- Ensure the achievement of the repair order revenue and monthly targets
- Follow up with the department to ensure timely delivery of the vehicle to customers, with jobs carried out completely
- Ensure high level of customer satisfaction for customer retention and business development
- Perform job write up of all job cards based on the customer concerns and needs
- Maintain the Customer Satisfaction Index (CSI) score according to the Honda standards
**Required skills to be successful**
- Interpersonal skills
- Time management
- Proficient in Microsoft Office
- Communication and negotiation skills
**About the team**:
In this role, you will be working in a fast-paced and dynamic environment reporting directly to the Aftersales Manager.
**What equips you for the role**:
- Bachelor’s degree in automotive or mechanical engineering
- 2-3 years’ experience as a Service Advisor in an Automotive dealership
- Strong customer service and upselling skills
- Excellent communication (written and spoken)
**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.
-
Client Services Advisor
2 months ago
القاهرة, Egypt Unifonic Full timeProudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work...
-
Consultant, Advisors
4 months ago
القاهرة, Egypt Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Solution Advisor Specialist
4 weeks ago
القاهرة, Egypt SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Travel Advisor
3 months ago
القاهرة, Egypt Teleperformance Full timeWe are Hiring Travel Advisors for the biggest Airlines Company at Teleperformance Egypt! (English Account) Key Responsibilities: - Responding to customer inquiries via phone and providing accurate information. - Maintaining a deep understanding of the company’s products and services to assist customers, Resolving their inquiries and concerns...
-
Associate Managing Consultant, Advisors
4 months ago
القاهرة, Egypt Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Service Advisor
4 weeks ago
القاهرة, Egypt TSMG Holding Full timeWe are seeking a dedicated and customer-focused professional to join our client’s team as a **Customer Service Advisor (Norwegian)**. This role offers an excellent opportunity to work in a dynamic, international environment with relocation assistance to Riga, Latvia. **Key Responsibilities**: - Record case resolutions in the contact center tool based on...
-
Economic Growth Advisor
3 months ago
القاهرة, Egypt Vistant Full time**Job Title: Economic Growth Advisor** Vistant (formally PMCG), recognized as one of the fastest growing companies across the country and the region by Inc. 5000, Financial Times, Washington Technology, and the Baltimore Business Journal, is a public-sector management consulting firm serving federal international development, healthcare, and social services...
-
Digital Development Data Advisor
3 months ago
القاهرة, Egypt Vistant Full timeVistant (formally PMCG), recognized as one of the fastest growing companies across the country and the region by Inc. 5000, Financial Times, Washington Technology, and the Baltimore Business Journal, is a public-sector management consulting firm serving federal international development, healthcare, and social services agencies. This position is located in...
-
Solution Advisor Senior Specialist
4 months ago
القاهرة, Egypt SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Service Point Team Leader
2 months ago
القاهرة, Egypt DHL Full time**Job Purpose**:The jobholder is directly responsible for the performance of his/her team and carries out the daily monitoring of the Advisors work output, thereby maintaining a consistently high level of service. The Team Leader is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and...
-
Bancassurance Sales Advisor
2 months ago
القاهرة, Egypt AXA Egypt Full timeWe are seeking a dynamic and motivated **Bancassurance Sales Advisor** **Key Responsibilities**: - Develop and maintain strong relationships with bank staff to generate leads and referrals. - Provide expert advice to customers on various insurance products and services. - Conduct sales presentations and follow up on leads provided by the bank. - Meet and...
-
Senior Organizational Learning Advisor
7 days ago
القاهرة, Egypt Q2 Impact Full time**Position** Senior Organizational Learning Advisor **Location** Cairo, Egypt Q2 Impact is recruiting an experienced Senior Organizational Learning Advisor to support the Learning Activity in Cairo, Egypt. The Senior Organizational Learning Advisor will be responsible for working closely with USAID/Egypt to provide ongoing support to cross-cutting...
-
Msl / Medical Advisor, Rare Disease
4 months ago
القاهرة, Egypt AstraZeneca Full time**MSL / Medical Advisor, Rare Disease** **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical...
-
HR Advisor
3 weeks ago
القاهرة, Egypt Tetra Pak Full timeAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _ - And we need people like you to make it happen._ **_We empower you to reach your potential with opportunities to make an impact to be...
-
Customer Service Advisor
2 months ago
القاهرة, Egypt Sutherland Egypt Full time**English Customer Service Representative** **Sutherland Global Services** is seeking talented individuals to join our dynamic team as English Customer Service Representatives. **What you’ll do**: - Provide exceptional customer service through inbound calls - Resolve customer inquiries and issues efficiently - Navigate complex systems to find...
-
Legal Advisor
4 months ago
القاهرة, Egypt AtkinsRéalis Full time**AtkinsRéalis is looking for Legal Advisor - Global Operational and Legal Support team (‘’GOALS’’), in Cairo.** **_ About AtkinsRéalis_** AtkinsRéalis is a world-leader in engineering, design and project management consultancy since 1911 with over 30,000+ employees worldwide. We are dedicated to making the world work better for all by bringing...
-
Customer Care Advisor
2 months ago
القاهرة, Egypt Allianz Partners Full time**What you do** Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing...
-
Service Point Advisor
4 months ago
القاهرة, Egypt DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market...
-
Service Point Advisor
4 months ago
القاهرة, Egypt DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL Express Egypt is the recognized market...
-
Solution Advisor Specialist
2 months ago
القاهرة, Egypt SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...