Global Delivery Program Manager

3 weeks ago


مصر, Egypt Orange Business Services Full time

**About the role**:
A new transversal role within Egypt OTB; Acting as a **“Subject Matter Expert”. **Supporting Europe and other A-END regions managed by Egypt OTB - “, supporting the team in virtually coordinating/leading the delivery activities for European customers with OTB cross functional teams from A-END view. He/she guarantees a strong interaction with the various delivery teams to jointly achieve our goals.

Operational Implementation Management of Services in line with the guidelines and targets from CSO Global Process Owners and management.

Agile role supporting Europe A-END - virtually leading OTB cross functional teams from A-END view.

Focal point for big/large projects managed by Egypt OTB - adds simplicity to implementation model and reduces complexity of delivery processes to main stakeholders.

Revenue acceleration for delivery within OTB domain - special focus on high revenue, and big tickets.

Facilitate agile projects’ implementation in OTB.

Change agent: promote and support OTB staff mind-set change towards agile culture.

Share OBS strategic guidelines and inputs with his/her managers and OTB teams

Propose and provide service enhancements and solutions where needed to improve the solutions and the service quality delivered by CSO

**Customer**:
Support customers’ Projects/Orders at OTB level, act and support the team on the implementation of services per the contractual delivery targets.

Represent the OTB at required customers meetings, service reviews and act as focal point during customers visits when needed.

Act as management escalation contact for customer queries.

Communicates and manages expectations of specific Customer projects/orders alongside with the team (within his/her domain) during implementation.

Develop strong relationship with the main stakeholders and customers.

Own/coordinate service improvement plans (SIP) at the level of OTB to ensure execution till customer satisfaction.

To work closely with customers/teams in setting up the projects including (Kick off, governance..etc)

**Operational**:
Analyzes and reviews service delivery performance against the KPIs.

To take an active role in the LOE and the productivity mechanism

To act as main interface with the international Zone to ensure proper sales handover and pipeline sharing

Agree and initiate appropriate actions to maintain and improve performance with the support of other OTB teams.

Escalate to our Carriers/suppliers orders not meeting SLAs with coordination with Carrier Vendor and supply chain management.

Ensure monitoring of escalation procedures and escalation management.

To act as crisis manager

Orange Tools expert

To work on the automation features, areas for optimization and continuous improvement

Ensuring the quality of the documentation and team data base

**People / Knowledge**

SME main role to upskill the current team

Acting as the “catalyst” to spread the knowledge especially immature products..etc. (OGSB )

Acting the senior profile knowledge within the team - GO To person

**Leadership & General**:
Share Orange and OBS strategic guidelines and inputs with his/her managers and their teams, ensuring strong local and global collaboration and teamwork.

Manage Disaster Recovery Plans (DRP) and crisis situations whenever applicable.

Undertake any other reasonable and professional task as required.

On-Call assumption and Stand-by may be required.

**About you**:
Fluent English (French and / or other foreign languages is a plus)

Excellent interpersonal, team-build and communication skills

Excellent Leadership skills

Good exposure to an international, multi-cultural environment.

Ability to work under pressure and deal with multiple tasks.

Team Building Skills - Conflict Resolution

Ability to deal with different cultures and behaviors

Excellent Presentation skills

Proactive, self-motivated, and determined attitude

Strategically focused and customer oriented

Excellent understanding and experience of BUILD operations and QTB processes.

Project/Program mgmt skills - PMP Certification (or equivalent) is a plus

Proactive, self-motivated and determined attitude

Innovative with high energy and passion for change

Educational background:
Computer, Comm., or Electronics B. Eng, B.Sc. or B.A/MIS, equivalent degree.

Business & management studies (Service/Operation management, project management, process lean management, ITIL Foundation, etc...) are a plus.

Management Diploma or MBA is a plus.

Professional Experience:
+3years orange delivery experience

**Department**:
Customer Services & Operations

**Contract**:
Regular



  • مصر, Egypt Vodafone Full time

    **Role purpose**: The Customer Program Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level The Customer Program Manager will have day to day accountability on project team leading...

  • Program Manager

    4 weeks ago


    مصر, Egypt Teradata Full time

    What You’ll Do In this position you will be responsible for planning and designing the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action. Defining the program's governance arrangements. Ensuring effective quality assurance and the overall integrity of the program - focusing inwardly on the...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: The UK IT & Digital delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives and to drive business growth. The Programme Manager is responsible for leading large IT & Digital programmes across multiple domains leading complex multi-party teams, taking responsibility at...


  • مصر, Egypt Amentum Full time

    **Supporting the Most Exciting and Meaningful Missions in the World** Embassy Program Manager **Program Manager** Amentum is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, Amentum supports the execution of complex and critical...

  • Hps Program Manager

    1 month ago


    مصر, Egypt Webhelp Full time

    **Project Management** **Location** - Giza, Egypt*** Job Title: HPS Program Manager (M/F/d) **Job Description**: **J**o**b Pur**p**o**se**: - The HPS Program Manager is responsible for facilitating and delivering targeted, focused HPS training interventions to teach and strengthen skills and knowledge aligning our HPS Operating Model globally and on a...


  • مصر, Egypt Alorica Full time

    **GET TO KNOW ALORICA** At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB PURPOSE**: Serve as POC lead and ensure collaboration with stakeholders and...


  • مصر, Egypt Amentum Full time

    **Program Manager** Amentum is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, Amentum supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national...


  • مصر, Egypt Alorica Full time

    At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Responsible for ensuring adherence to security policies and procedures for all company...

  • Program Director

    4 weeks ago


    مصر, Egypt DXC Technology Full time

    **Essential Job Functions**: - Lead a team of Delivery Managers to ensure operational efficiency and adherence to service level agreements - Foster client relationships at the mid to senior levels and proactively address client concerns or issues. - Oversee the financial aspects of the Region Delivery, including monitoring budgets and cost control. -...

  • Manager Strategy

    1 month ago


    مصر, Egypt Philip Morris International Full time

    Do you have a passion for challenging analytical assignments? Are you an excellent communicator with exceptional diplomatic skills, achievement oriented, and curious to broaden your professional perspective? Do you want to make a difference in our organization and contribute to building something new? If the answer is yes to all these questions, then we...


  • مصر, Egypt HSBC Full time

    **Business: Global Payments Solutions** **Open positions: 1** **Role Title**:Financial Support Training Manager -** **Global Payments Solutions** **Global Career Band: 6** **Location **_(Country / City)_**: Egypt/Cairo** **Recruiter Name: Nada Samhan** **Why join us** An FST Learning Delivery Manager is responsible for the delivery of training within...


  • مصر, Egypt Orange Business Full time

    **About the role**: **Job Description**: Accountable for end to end management of all customer network orders/projects terminating in European countries ( UK, Benelux, GEA, Switzerland & NORDICS) starting the receipt of valid service requests from sales to handover or billing. Job includes: Coordinating provisioning for Network projects, assessing service...

  • Programming Executive

    1 month ago


    مصر, Egypt NielsenIQ Full time

    **Job Description**: **PROGRAMMER** - Remote - Full-time **ABOUT THIS JOB** Learn and use technology platforms to support the transition of custom studies from Office document outlines into online surveys. Complete on-time delivery of test links, translated links, survey changes, live links, and provide data to assigned project teams. JOB PURPOSE Complete...


  • مصر, Egypt Giza Systems EG Full time

    Responsible for managing the technical and business delivery of LoB projects and to act as a Project Sponsor on common projects, leading all Project Managers. - Strategic overview of the account business continuity and Revenue stream. - Manage a number of projects and take the responsibility for a portfolio of customer projects - Responsible for the...


  • مصر, Egypt Speedcast Full time

    Manager Service Delivery The Service Delivery Manager interacts directly with Speedcast’s customers maintaining strong relationship and ensures that a consistent high-quality service is provided. The SDM will oversee the delivery and ongoing performance of Speedcast’s services and related technical support to customers that achieve specific performance...

  • Program Manager

    1 month ago


    مصر, Egypt Axios International Full time

    **Position: Program Manager** **Position Purpose** - Reporting to the Senior Team the **Program Manager** will manage patient support program(s). The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based. **Duties and Responsibilities** -...


  • مصر, Egypt NielsenIQ Full time

    **Job Description**: **ABOUT THIS JOB** Learn and use technology platforms to support the transition of custom studies from Office document outlines into online surveys. Complete on-time delivery of test links, translated links, survey changes, live links, and provide data to assigned project teams. JOB PURPOSE Complete survey programming of all assigned...


  • مصر, Egypt Palladium Group, Inc. Full time

    **Consultancy - TSIs Training Program Development and Delivery** **Assignment Background** During year 1, The R2 TRADE Team developed partnerships with multiple TSIs, banks, and private sector companies with the objective of enhancing trade services offered to SMEs. The team has been supporting the Export Councils as Sector Specific partner TSIs to improve...


  • مصر, Egypt PepsiCo Full time

    **Overview** - This role will provide organizational change enablement leadership and execution for the Global IT Change Enablement Centre [CEC]. The key objective of this role is to lead the development and execution of the change enablement strategy, plan and roadmap for - key Global IT initiatives while supporting the continued establishment of the Change...


  • مصر, Egypt PepsiCo Full time

    Overview: This role will provide organizational change enablement leadership and execution for the Global IT Change Enablement Centre [CEC]. The key objective of this role is to lead the development and execution of the change enablement strategy, plan and roadmap for key Global IT initiatives while supporting the continued establishment of the Change...