Senior Voice Engineer

5 days ago


Mansoura, Egypt Centro Global Solutions Full time

Responsible for installing, supporting, and managing the voice infrastructure components. Troubleshoot voice problems and ensure availability & performance standards.

**Role and Responsibilities**:

- Responsible for providing critical support to internal customers.
- Manage and configure different unified communication and contact center platforms.
- Perform troubleshooting for all voice services on different technologies.
- Generate periodic health check reports for all VoIP systems.
- Schedule maintenance for the voice infrastructure.
- Receive inquiries from different teams regarding current or planned projects and takes appropriate action to resolve problems or plan for upgrades.
- Analyze and ensure the reliability of the communications systems on a regular basis to provide the highest level of performance, availability, and security.
- Establish proper technical documentation and troubleshooting procedures.
- Assist in the selection and evaluation of products and vendors related to the contact center technologies.
- Handle customers’ inquiries and/or raised issues during daily operations.
- Work collaboratively with the designated teams to administer and troubleshoot voice infrastructure-related problems.
- Taking part in tailoring/designing telephony platforms based on the clients’ requirements and specifications.
- Commencing health checks on Centro’s telephony infrastructure.
- Taking part in the research and development process by exploring new telephony platforms.
- Work with vendors and service providers to troubleshoot telephony infrastructure-related issues.
- Taking part in deploying on-prem and cloud-based telephony platforms.

**Qualifications and Education Requirements**:

- B.Sc. Electrical, Communications, Computer Engineering.
- 3-5 years of experience in a contact center industry
- Excellent command of English.
- Organizing, problem-solving, and high analytical skills.
- Extensive knowledge in configuring different VoIP telephony systems.
- Excellent communication & documentation skills.
- Familiar with VoIP and network protocols, i.e., TCP/IP, SIP, RTP, and WebRTC.
- Familiar with Open-Source operating systems, i.e., Linux Ubuntu, CentOS, or RedHat.
- Familiarity with Asterisk PBX is a plus.
- Familiar with PHP and HTML coding.
- Familiar with MySQL or MariaDB.
- Familiarity with VoIP gateways and SBCs is a plus.
- Good critical, and analytical thinking, in addition to excellent problem-solving skills.
- Ability to communicate clearly with non-technical personnel.
- Excellent teamwork skills.
- Eager to learn about new technologies.
- Ability to take initiatives and decisions.

Ability to commute/relocate:

- Maadi: Reliably commute or planning to relocate before starting work (required)



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