Guest Service Agent
6 hours ago
To be an ambassador of the Front Office and of the hotel, in and outside the work place.
- To always keep the working area clean and well maintained.
- To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.
- To properly use the telephone etiquette as per Sofitel standards.
- To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
- To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To be aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To maintain an accurate Guest History and to pre-register all recurring guests.
- To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
- To ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
- To properly follow all CID and local government requirements concerning hotel guests and files.
- To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
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Guest Relations Agent
2 weeks ago
Cairo, Egypt Hilton Full timeA Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the Front Office Team which...
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Guest Relations Agent
3 days ago
Cairo, Egypt Emprego EG Full time**About Us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...
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Executive Lounge Agent
2 weeks ago
Cairo, Egypt Hilton Full timeAn Executive Lounge Agent comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel. **What will I be doing?** An Executive Lounge Agent, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their...
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Agent-guest Relations
1 week ago
Cairo, Egypt Marriott Worldwide Full time**Job Number** 22112833 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property...
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Guest Relations Agent
3 days ago
Cairo, Egypt Le Meridien Cairo Airport Full time**Full Time Gust Relations Agent For a 5 Star Hotel in Egypt.** Minimum experience required: over 1 year. Location: Cairo, EG Start date: Immediately Details: A 5 stars hotel is located at Cairo Airport is currently hiring the following Qualifications Required: - Good English - Experience one year نوع الوظيفة: دوام كامل,...
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Reservations Agent
2 weeks ago
Cairo, Egypt Marriott Worldwide Full time**Job Number** 22193354 **Job Category** Reservations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
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Customer Service Agent
6 hours ago
Cairo, Egypt NOK Human Capital Full timeNo Experience Needed NOK Human Capital is hiring immediately Customer Service agents for one of the biggest E-commerce companies in the middle east. Graduates & Gap year students (with no commitment) can apply. Cairo & Giza residents only. Location: Fifth settlement Salary up to 6800 gross (Based on your English level) Shifts: 9 working hours rotational...
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Assistant Manager, Guest Service
2 weeks ago
Cairo, Egypt Accor HQ Full time**Assistant Manager Guest Service** Assistant guest services manager handles guests needs, front-desk operations, and ensures the highest level of guest satisfaction. Assistant Guest services managers assess employee performance, create strategies and services to enhance productivity and increase revenue and profitability. **What is in it for you**: -...
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Agent-at Your Service
2 weeks ago
Cairo, Egypt Marriott International, Inc Full time**หมายเลขงาน** 22140849 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City, Cairo, Egypt, Egypt ดูบนแผนที่ **ตารางการทำงาน**...
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Mgr-guest Relations
7 months ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 24013886 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...
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Front Desk Agent
7 days ago
Cairo, Egypt IHG Full time**About us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...
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Guest Services Associate I
4 days ago
Cairo, Egypt Marriott International, Inc Full time**İş Numarası** 22129603 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International,...
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Guest Experience Supervisor
7 months ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 24024388 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...
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Us & Canada Customer Service Agent
1 week ago
Cairo, Egypt Teleperformance Full time_**Teleperformance Egypt is hiring Customer Service Agents for different accounts in US, UK, or Canada!**_ - **FLUENT OR NATIVE ENGLISH SPEAKERS ARE NEEDED!!!**_ - **IMMEDIATE HIRING!!**_ - **NIGHT SHIFTS ONLY!**_ - **B2/ C1 (ENGLISH PROFILE)**_ - **GET THE HIGHEST NET SALARY IN THE MARKET!!**_ - _**Salary 8k EGP NET free tax and fees + 1000 GRANTED...
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Guest Experience Supervisor
7 months ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 24100838 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...
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Agent-at Your Service
21 hours ago
Cairo, Egypt Marriott International, Inc Full time**N. Posizione** 22151712 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una...
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Multi-firm Sales Agent
6 hours ago
Cairo, Egypt Sogega s.r.l. Full timeEstablished in 1969 and based in Gattico (NO) in the north of Italy, Sogega is a specialist manufacturer of resilient PVC products such as floorings, floor coverings, LVT, ESD floorings, carpets and profiles for buildings. Since its founding, Sogega’s aim has been to provide customers with high quality products designed and produced to the highest...
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Reservation and Ticketing Agents
6 days ago
Cairo, Egypt Nile Air Full timeVery good in English. Working on Amadeus is A must. Excellent communication skills. Nile Air launched its operation with issued and paid-in capital of EGP 200M which has been increased during 2012 to support the expansion in our operations. Today Nile Air is Egypt’s leading private full service carrier operating schedule services from Cairo and Alexandria...
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Guest Experience Expert-g.s.a
7 months ago
Cairo, Egypt Marriott International, Inc Full time**Job Number** 24088979 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...
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Call Center Agent
7 months ago
Cairo, Egypt Nestle Operational Services Worldwide SA Full time**Call Center Agent** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to...