Guest Support Specialist

2 weeks ago


مصر, Egypt Nestify Full time

Nestify is a leading international property management and lettings company that is changing the face of hospitality. Whether guests or tenants need two days, two months or two year stays, Nestify offers a unique and professional experience. As a tech-based company, and 24/7 contactless service, we're ensuring guests from all over the world get the stay they deserve. We are a rapidly growing vacation rental company based looking for a skilled and experienced guest experience executive member to join us.

Guest Support Specialist is an effective replacement for the host, at scale. They are responsible for securing valuable bookings from respectful guests, preparing guests for their stay and solving in-stay issues.

The focus of the Guest Experience team is to secure and protect host income. You will be speaking with people from all four corners of the world helping them to have a great stay in their home away from home.

**What will you be doing**
- Working in a fast paced environment, providing great customer service to our guests
- Liaising with guests upon and after arrival (check in process, answer guest queries )
- Resolving any in stay issues. whilst protecting the revenue.
- Input on improving operational processes.Find ways to improve & control cleaning quality across a distributed network of locations.
- Develop a coherent strategy for home maintenance so that we can reduce in-stay issue resolution time - driving host satisfaction and reducing operational friction
- Stock Management Able to multitask and prioritise in a fast paced environment.Focussed on excellent attention to detail

**So what is your background like?**
- Customer focused
- Experience in fast-paced environments, physical or other
- Ability to prioritise tasks and make quick decisions based on available context is a

vital success factor.
- Confident phone manner

**Salary**: Php35,000.00 per month

Contract: Self-employed

**Job Types**: Full-time, Permanent

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hospitality: 2 years (required)
- Customer service: 2 years (required)


  • Billing Specialist

    1 month ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Senior R2r Accountant

    1 month ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • R2r Accountant

    1 month ago


    مصر, Egypt Informa Global Support Full time

    Company Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...


  • مصر, Egypt Envision Employment Solutions Full time

    **Envision Employment Solutions** is currently looking for a** **SAP Support Specialist - Basis** for one of our partners, a global leader in the chemical industry field. **Job Summary**: SAP Support Specialist - Basis is responsible for managing the technical infrastructure of SAP S/4 systems, including installation, configuration, and maintenance. This...


  • مصر, Egypt inDrive Full time

    , Egypt - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts resolution **Qualifications**: - Arabic language...

  • Executive Officer

    4 weeks ago


    مصر, Egypt Vistant Full time

    **Job Title: Executive Officer (EXO) Support Specialist** **Location, Cairo, Egypt** **Background**: The Executive Officer (EXO) Support Specialist plays a critical role in providing comprehensive support to the USAID/Egypt mission's Executive Office. This position is responsible for overseeing various administrative functions, including Standard Operating...


  • مصر, Egypt inDrive Full time

    Egypt, Egypt - Office - Shift work - Junior - We're looking for a Customer Support Specialist in Egypt, who will work in our Cairo office. - If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV! **Responsibilities**: - Outgoing calls to clients - Conflicts...


  • مصر, Egypt Gilbarco Full time

    **JOB TITLE**: Application Support Specialist **DEPARTMENT**: Centre of Excellence **REPORTING TO**: Service Delivery Manager **LOCATION**: Egypt **ADDITIONAL INFO**: **PURPOSE OF POSITION**:Deeper analysis for repetitive incidents and perform RCA to resolve problems permanently. **KEY RESPONSIBILITIES** - Responsible for the 3rd level support for...


  • مصر, Egypt Talent Pal Full time

    **ANALYTICAL SALES SUPPORT SPECIALIST**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.**: You will be working as Analytical Sales Support Specialist and will be the part of Process Automation business area for Measurement & Analytics...


  • مصر, Egypt Plugin Talents Full time

    **About the job Senior Specialist Support and Implementation**: Key responsibilities: Observing all switches performance from processing point of view. Investigate and analyze cases detected from different stakeholders and channels. Open and follow up until closure tickets with Vendors according to each type; inquires, notifications, bugs, improvements,...


  • مصر, Egypt Johnson & Johnson Full time

    Janssen Egypt is recruiting for a **Business Support Specialist** to be located in **Cairo, Egypt **. **Summary of the job**: Provide a comprehensive support to Business and HR Cross-Sector within scope of responsibility as appropriate, this could include: **Communication** HR related announcements (new joiners/ appointments/ leavers/ Leadership...

  • Spa Reception

    4 weeks ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23127911 **Job Category** Spa **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our Spa Specialists play an important role in support of a number of vital Spa functions. At our...


  • مصر, Egypt Qureos Inc Full time

    Position Type: Full-Time **Salary**: Competitive, based on experience Benefits: Medical insurance, vacation days, training opportunities **About Savoy Sharm Group**: Savoy Sharm Group is a leading hospitality company in Sharm El Sheikh, Egypt. We are committed to providing our guests with exceptional service and creating unforgettable experiences. We are...


  • مصر, Egypt Incision Group BV Full time

    We are seeking a highly skilled and detail-oriented individual to join our team as a Research and Documentation Specialist. In this role, you will be responsible for sourcing and organizing Instruction For Use (IFU) documents for a range of medical devices and instruments. Your primary objective will be to ensure that our Assist Admin system is up-to-date...


  • مصر, Egypt Marriott International, Inc Full time

    **رقم الوظيفة** 23209250 **التصنيفات** Rooms & Guest Services Operations **الموقع** Sheraton Cairo Hotel & Casino, Galae Square, Cairo, Egypt, Egypt عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟** N **نوع...

  • IT Specialist

    1 month ago


    مصر, Egypt Ahram misr for traning and counsalting Full time

    As an IT Specialist, you will play a critical role in ensuring the smooth operation of our company's technological infrastructure. You will be responsible for providing technical support to our staff, maintaining our systems and networks, and implementing new technologies to enhance our efficiency and productivity نوع الوظيفة: دوام كامل,...

  • IT Specialist

    4 weeks ago


    مصر, Egypt FlairsTech Full time

    Details Required Experience 5 Department Digital Solutions Career Level Position Location Cairo **Skills**: - Windows Excel English Networks troubleshooting Technical Support Team Work AWS Word MS Outlook Microsoft Office Active Directory Helpdesk Internet research and analysis Critical Thinking Azure SharePoint Microsoft Azure Requirements and...

  • Database Specialist

    1 month ago


    مصر, Egypt IQVIA Full time

    A database specialist is a technical professional who designs and maintains databases for storing and accessing important information. Database Specialist typically develop knowledge of database programming languages, information security and network administration to help companies collect, analyze, store and access sensitive data that supports business...