Credit Controller
4 weeks ago
WE ARE LOOKING FOR A NEW TEAM MEMBER JOIN US Our successful, diverse team in CEEMA - CEE, CIS and MEA has an open Credit Controller position to join us located in Egypt.
The Credit Controller will handle a portfolio of accounts within Middle East. The credit controller will work closely with different groups across the organization from sales, client administrations, finance to technical support to drive debt collection efforts and have overall responsibility for minimizing debtor’s position in line with targets. Responsibilities include ensuring compliance with credit control policies and procedures within the region; developing a regional strategy to effectively collaborate with Customer Administration, ensuring communication with local sales and account management teams to guarantee good relationships with clients.
Key Responsibilities- Cash collection on a defined book of business- Able to achieve cash collection, DSO, outstanding debt and Unapplied cash targets- Achieve and maintain high levels of customer service and satisfaction working with Sales and Account Management- Work closely with clients and LSEG internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices.- Establish effective relationships with OMS and Sales support specialist- Explore ways to improve cash collection efficiency on portfolio-
- Ensure that all credit control policies and procedures are rigorously followed in the region/portfolio-
- Monitor & analyse collection trends & identify debt issues at an early stage for resolution.- Ensure actions from business unit meetings are followed up- Ensure accounting for bad debts & provisioning align with accounting standards
Qualifications/Experience/Knowledge- 3-5 years of credit control experience preferably in financial sector- An ability to influence clients (internal and external)- Ability to drive performance and ensure results delivery- Strong relationship skills- Solid understanding of credit control systems and processes- Qualification preferred in finance or credit management- Understanding of the financial markets preferably- Ability to connect with colleagues and customers, both written and verbally in the desired languages.- Excellent presentation skills.- Knowledge of SAP and Salesforce advantageous- Full understanding of Credit Management and how we impact the rest of the business- Applies general knowledge of business, developed through education, to make informed judgements- Provides guidance or specialized services that directly support or affect results within one functional area- Works within area and uses professional procedures and practices to achieve objectives- Exchanges straightforward information, asks questions and checks for understanding- Identifies and solves complex issues using existing policies and procedures- Understands, interprets and sets personal priorities for reaching goals- Uses general professional or specialized knowledge to solve routine problems- Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area
Professional Skills & Competencies:
- Customer and personal service- Knowledge of administrative and clerical procedures and systems- Knowledge of human behavior- Active listening- Pro activeness- Being aware of others' reactions and understanding why they react as they do.- Persuasion and negotiation- Information ordering- Resolving conflicts- Stress tolerance.- Dependability and integrity.- Attention to detail- Persistence- Excellent written and verbal communication skills- Excellent Corporate etiquette- Ability to take care of professional client base and complex customer issues with limited direct supervision- Fluent English and Arabic/French WHY JOIN US?
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do,
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