Operations Connectivity Expert

3 weeks ago

مصر, Egypt Orange Business Full time

**About the role**:
Provide level 3 support activities for a large customer
- Work on Complex Security solutions beside WAN (SDN) / LAN solutions, as well as Cisco IPT solution
- Owns the complex incidents and act as highest escalation for technical issues
- Diagnose fault-related cases by effectively utilizing software diagnostics and other

Network/product utility programs
- Provide updates as needed to the customer in order to meet performance objectives
- Comply with all the special process and procedures agreed with the account teams and customers
- Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
- Perform technical escalations in line with company procedure
- Document all troubleshooting and case management actions via the electronic case management
- System
- Ability to build relationships with peer and management levels both with clients and
- The company management
- Determination to process tasks according to predefined processes is essential.
- Provide technical training to the team members when required.

**About you**:

- Experience installing, configuring Palo Alto boxs and integrating a complex Security environment
- Working knowledge of Prisma Cloud, and cloud security models, firewalls, and other security technologies.
- Hands on experience in operational networks
- Excellent network troubleshooting skills in the following:
VPN Architecture: MPLS

Network devices: Cisco (Routers, switches, WAAS, AP,WCS, and IP telephony )

routing protocols (EIGRP, OSPF, EIGRP and BGP).

Intensive Knowledge of QoS

Hand on Experience of working on managing Cisco Prime, Wireless LAN Controllers, Cloud based LAN Controllers

tunneling protocols; IPSEC

DSL services

IP Telephony

Voice over IP knowledge

Must Have CCNP or CCIP Certification

Nice to Have CCIE R&S

Knowledge with Riverbeds & Cisco wireless Access Points
- Personal skills

Quickly acquires and applies new knowledge when needed.
Demonstrates cooperation and teamwork.
Problem Ownership until resolution.
Prioritization and balance in tense situations and work activity in multitask situations.
Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
Good interpersonal skills
Good time management, organizational and communication skills.
Ability to coach and mentor peers and subordinates.
Ability to lead and provide direction in resolving business critical problems at the highest organizational level.
Proactive, self-motivated and determined attitude
Flexibility in terms of working hours.
Fluent English is a MUST

**Additional information**:

- Shift work may be required**Department**:
Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

**Contract**:
Regular

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