Sjhp Interventional Spine Clinic

Love what you do; Love where you live

**M-F 08:00AM- 05:00PM
- The Lead Medical Assistant (MA) is an integral part of the patient care team and acts as the liaison between the provider and the patient to meet the medical needs of the patient. The Lead MA also serves as a role model by promoting communication, collaboration, teamwork, and accountability. The Lead MA provides guidance and instruction to all medical assistants within the department.
- Required_ Behaviors:

- As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability, and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.
- Required_ Qualifications:

- High school diploma or GED
- Medical Assistant Certification
- Completion of a formal Medical Assistant training program or minimum of three (3) years' work experience as a Medical Assistant
- BLS Certification (must be obtained within 6 months of hire)
- Minimum of two (2) years' experience as a Medical Assistant employed with SJRMC/SJHP
- Exemplary communication, leadership, and conflict resolution skills
- Preferred_ Qualifications:

- Successful completion of Frontline Leadership Program or documented leadership and/or conflict resolution training or education
- Advanced computer skills
- Proficient customer service skills

Duties and Responsibilities:

- Effectively collaborates with department leadership to develop/implement process improvement strategies
- Establishes strong working relationships with providers while facilitating excellent patient care
- Consistently exceeds customer service expectations and communicates effectively
- Establishes status as a super-user with strong data entry and computer abilities
- Demonstrates proficiency when performing department-specific clinical skills
- Provides interdepartmental training and guidance while acting as a resource for all staff
- Performs accurately and quickly in a busy, stressful environment, setting priorities as to duties
- Provides guidance to other medical assistants to ensure appropriate prioritization
- Demonstrates proficiency in telephone triage to manage patient calls and provide appropriate intervention
- Understands and follows policies and procedures
- Builds productive interpersonal relationships in every encounter and demonstrates teamwork
- Actively participates in the department and looks for opportunities to improve processes
- Actively participates in the implementation of orientation and onboarding processes for new medical assistants
- Performs other duties as assigned
- Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:
Safety, Courtesy, Effectiveness, and Stewardship

Physical Demands and Environmental Work Conditions:

- Accepts the risk of exposure to job-related illness and injury which may cause long-term health problems
- Sees with corrective eyewear, hears clearly with assistance, and differentiates colors accurately when required
- Sits and walks frequently or for long periods of time
- Stands, bends, squats, climbs, kneels, and twists routinely
- Uses computer and keyboard for prolonged periods of time
- Lifts greater than 50 pounds and pushes 0-300 pounds frequently
- Works in high stress environments with constant interruptions
- Special Demands: Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families in an attempt to ensure a safe, respectful environment that will support the delivery of care