Rtm Coordinator
2 weeks ago
**Company Description**
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
**Job Description** What’s On Your Plate?**
- Executes plans and ensures effective implementation of schedules.
- Administers Call Center Agents’ scheduling.
- Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.
- Reconciles daily attendance with agents' schedule and time in/out reporting in coordination with the Team leader.
- Create and deliver daily, weekly and monthly WFM reports. - Communicate changes to scheduling to ensure suitable daily resource coverage.
- Maintain a running report of attendance records.
- Schedule measures for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
- Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed.
- Ability to facilitate daily operations updates.
- Manage non-productive time request process, ensuring activities are planned without impacting SLAs - Perform any additional related tasks.
**What did we order?**
- Proficiency in MS Office software. Good Business Writing Skills.
- Good Presentation Skills.
- Good Analytical Skills
- Good Communication Skills.
- Dynamic. Ability to work under pressure. Team Player.
- Initiative.
- Attention to Detail
- Ability to handle Multiple Tasks
- Problem-Solving: Analytical Skills
- Educational Background: Bachelor’s Degree in a related field
- Professional Experience: 1 Year of work Experience in the call center industry.
- Proficient in the English Language.
-
Real Time Management Specialist
4 weeks ago
القاهرة, Egypt МетЛайф Full timeCity/Cities - Cairo - Working Schedule - Full-Time - Work Arrangement - Hybrid - Relocation Assistance Available - No - Posted Date - 12-Dec-2024 - Job ID - 5582 **Description and Requirements**: **The Team You Will Join** **The Opportunity** The Real-Time Management Specialist (RTM) position is crucial for maintaining the team's performance, focusing on...
-
Sales Operations Supervisor
4 weeks ago
القاهرة, Egypt Nestlé Full time**POSITION SNAPSHOT** **Title: Sales Support Supervisor** Location: Cairo, Egypt **Main Purpose of Job** Supports Regional Sales Manager and Regional Sales Team in all operational & strategic issues by supplying information, analysis and reports for effective sales management. Ensure that we have the right distribution targets & KPIs across all...
-
Senior Emerging Portfolio Specialist
4 days ago
القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full timeEgypt (Cairo) - Marketing - Hybrid - Experienced Professionals **ABOUT YOUR NEW JOB** **ABOUT YOUR NEW JOB RESPONSIBILITIES** - Project coordination for new category launch with all functions involved: SC, Quality, Finance, RTM, RGM, Field Sales, SAP integration - Communication with The Coca-Cola Company and CCHBC HQ based on the global agenda and...
-
Customer Profitability Analyst
2 weeks ago
القاهرة, Egypt Coca‑Cola HBC Austria GmbH Full timeEgypt (Cairo) - Finance - On-site - Experienced Professionals **ABOUT YOUR NEW JOB** - Understand the financial impact of the commercial decisions: Customer P&L, RGM KPIs, Promo ROI, etc - Participate in the preparation of the BU commercial planning and budgeting processes. - Cooperate within the commercial finance team across all functions to achieve and...